Anxious,
Just read your latest post...
I have a long and cordial relationship with SunTrust underwriters in Nashville. They are some of the best and most helpful I've ever worked with. I frequently correspond with a couple of them. This makes me more certain that your issue is with the broker.
If your LO is in her 60's, I probably know her as well. Forty years ago there weren't that many female LOs (most were loan processors) and the ones still around generally have good reputations for honesty and hard work. This thing gets more weird...
Assuming your loan is now in the hands of the local SunTrust underwriting staff, I would be reluctant to move it without more information. I don't have details, so I can't send the ST Manager a heads up, and I don't want to give out names a phone numbers on line. You have my personal e-mail address if you want to send details that I could forward to her. That manager is one of my all time favorite underwriters.
My heart goes out to you on this excrutiatingly long weekend.
Fred - Sat Aug 30 2008, 09:44
Anxious,
This getting to be a soap opera...
It sounds like your agent is keeping a cool head, and considering your circumstances--you too! I don't buy the retirement line. In the late 1980s I worked with a loan officer who made promises he couldn't keep and then ducked out when the heat came. I worked with a couple of others in the 90's, but in all cases there were (1) a loan processor taking that heat and working hard to resolve the problem, and (2) a branch manager who got to the bottom of the issue. Do you have a cell phone number on this LO? Dial it.
All we can do is speculate--only that processor and manager can resolve this, IF the LO has truly retired. Twenty-five years in mortgage lending tells me that you are NOT getting ALL the facts, and so I know I don't have them. Furthermore, if the underwriter is having problems with the income, it is either (1) there is a problem with the income, or (2) a failure to communicate. Until you have a face-to-face meeting with these parties, you are not going to get all the facts. Another lender might be able to work it out, but I haven't seen any documentation on which to base that conclusion.
You are in my prayers...
Fred Cope - Sat Aug 30 2008, 08:03
Anxious,
Sorry to hear of your set-back. I understand that you are frustrated--who wouldn't be? Something doesn't jive here: you are led to believe all is well, and now your "case" is having to be re-underwritten. Everyone is singing to different tunes. The basis of my original observations seem to be re-confirmed. Someone is just putting a file in front of an underwriter for the first time. Someone failed to properly analyse your income on the front-end of this loan--a blind man can see that... I wouldn't wait til Tuesday to get the answers to the questions I raised in my original post: "What income was used to secure the pre-qualification/pre-approval"? "How was it derived"? If you have a cell phone number of the Loan Officer, I'd call Saturday morning, set up a meeting for Saturday, and request copies of the original loan submission. I'd request the presence of the office manager and your agent at that meeting. Someone is shoveling snow in August...
IF YOU DON'T PRESS THIS ISSUE, YOU COULD BE DELAYED FOR MORE THAN A FEW DAYS.
DO PULL YOUR DOCUMENTATION TOGETHER: Tax returns, pay-stubs, budget, and strong letter of explanation (detailing hubby's income). Something you said makes me think either (a) hubby claimed a lot of expenses against the income, or (b) underwriter is hitting the income with an expense percentage. Was any of the income, CASH based and unreported?
Again, I'd build my case with compensatin factors: how much in new house payment increasing over current payment. [Example: Going from $800/month to $1200/month is a 150% increase in monthly payment.] I'd document my savings and 401k / IRA to show reserves. I'd stress my good credit history, and/or my limited use of credit...
If you have questions, call me at (615) 587-3500 this weekend. I don't mind answering any questions...
Respectfully,
Fred Cope - Fri Aug 29 2008, 21:13
Anxious,
May I call you by your "first name"? Obviously, you are not as anxious...that's great!!! You've gained a fan club here--just know we are pulling for you. By the way, I want to commend you for (1) expressing your concerns without calling everyone "idiots", (2) weighing the advice you received with good judgment, and (3) praising you loan officer's efforts. You may want to let her name slip out, so others might support her. Too often, LO's name is only attached to negative comments in such a public forum. I know that I would have appreciated your comments above were I in her shoes.
Best wishes, and tell your friends about Trulia Voices. I trust that others can see that those in the real estate and mortgage industries are not three headed monsters. Drop in at my website from time to time, and always feel free to shout if you have or know of an issue that could stand a little airing...
Respectfully,
R. Fred Cope,
The Realty Association - Fri Aug 29 2008, 15:01
Anxiousbuyer,
Just checking in to see if you got answers to your questions. No further post by you could be good news--I hope it is. I believe most mortgage lenders do have a genuine desire to help their clients resolve issues. Please let all of us know the outcome. We're pulling for you...
Fred - Fri Aug 29 2008, 14:13
Anxiousbuyer,
I noticed that you have an Inglewood zip code, so I wanted to take a moment to say that 25 years in the Nashville mortgage market has taught me that we are blessed with many good, common sense underwriters, and that your deal is most likely in good hands. I don't know which lender [bank] is making the loan, but I've worked with many of these underwriters, and only wish to say "stay the course--you should be fine."
You mentioned that your husband is a w-2 employee, and I assume you are as well. The base portion of his income will be like yours: 100% allowable. It is that variable portion [tip and production income which fluctuates that is at the heart of an underwriter's concern. You asked about HOW to document that income. I'd do two things: (1) ask the employer for a computer print out of each week's income broken out into base, tips, and credit card percentage [if you have saved paystubs--they may provide the same information]; and (2) a letter from the employers explaining (a) how hubby is paid, (b) what trends are known, and (c) how valuable hubby is to them. Further, if pay raises are coming, have employer to include that information in the letter.
Additionally, IF there are compensating factors--use them. Compensating factors include such things as large savings account--funds that remain after closing; additional sources of income that are not being used to qualify [examples National Guard pay, annual bonuses, history of working a second job, large down-payment, energy-efficient home, no children, company car, strong history of financial responsibility, and a history of making a comparable monthly payment [example: current rent and large car payment recently paid off]. You see where I'm headed... You could also provide a written budget that shows you are able to meet your responsibilities and have money left over [savings].
All of this may not be necessary IF you find out that your debt-to-income ratio is in scope even with reduced income [I hope that is true for you]. . But Time is of the essence, and you may want to load up all your arguments now.
As a loan officer, that is where I would have started: qualifying you on your base incomes, and providing documentation on the tip, etc. as a bonus measure. I'd have asked for the employer letter/pay-stubs at time of application if that income were essential to qualifying. Further, I would have (1) discussed my concerns with an underwriter up front--seeking her guidance, and (2) I'd have composed a precise and analytical cover letter--arguing WHY I THINK YOU ARE A GOOD RISK. - Thu Aug 28 2008, 21:41
Hello Anxiousbuyer,
Congratulations on finding your home, and on finding Trulia Voices. As a former mortgage loan officer [25 years], may I put a couple of things in perspective?
Your pre-approval letter most likely resulted from the loan processor putting your information in an automated underwriting program such as "Loan Prospector" or "DO on the Web". It simply means that you fit into their loan parameters. The income figure used could have been exact [based on analysis of most recent two years taxreturns], or just a general figure pulled out of thin air [most likely the loan officer took whatever figure you said, "We maked $xx,xxxx per year..." and divided it by twelve]. I'd ask to see those original submission documents, and ask "How did you arrive at this income?"
Another "fact" is that your loan is just now going into underwriting. Until now, your loan has been in processing--the fact gathering stage. That is truly WHY the underwriter is just now asking these questions--she is just now getting your file. The loan file doesn't go to underwriting until everything has been verified, and the appraisal has been completed.
Suggestion: ask your loan officer, point blank, if this is true. Do not delay raising these questions. Remember, "the squeeky wheel gets the grease." If your agent has a relationship with this lender, get the agent involved now.
I do not wish to alarm you--most likely everything is fine; but NOW is the time to find out.
You did not indicate how long your husband has been self-employed, nor whether you were tight on your credit score and/or debt ratios. If you are not maxing-out your buying power, there is room to wiggle, and the underwriter will most likely work it out for you.
One final thought, Underwriters are trained to assess risk, and they get paid to make loans--not turn them down. If I may be of further service, you may email me at rfredcope@msn.com . Good luck, and may you have good news soon.
Respectfully,
R. Fred Cope,
The Realty Association
(615) 385-9010 - Thu Aug 28 2008, 13:28