Ken Herrera

Hello William,

Is this a Real Estate related question? Do you perhaps have any additional information about this topic? Most of the members on Trulia enjoy answering questions for people such as yourself, however it is very difficult to help when we have little information to go by.
Good Luck, - Wed Oct 1 2008, 09:00

Hello Again Betina,

I did unfortunately have a bad situation with Realtor.com and it happens. Truthfully, any type of advertisement is a risk, we all know this. There are no guarantees when you place advertisements, my gripe was more based on the fact misleading sales tactics were used to sell me their product and they did not deliver on their word. There are tons of people whom have success with Realtor.com and I wish them the best. Regardless of other people's success they fact still remains they have tons of complaints that have been submitted to the Better Business Bureau and I dare anyone to dispute this fact.

Cathy Sloan below makes great points. I too was never contacted by Move.com, I can totally agree with her on that. I contacted Realtor.com and asked for information on what they had to offer Real Estate companies in my area. Unfortunately, it really makes no difference whether you use Realtor.com or Move.com, they are owned by Move, INC. Yes, that's correct, Realtor.com is owned by Move INC and if you have a problem with Realtor.com as I did, you have to dispute it with Move INC, not Realtor.com. - Tue Sep 30 2008, 10:23

Hello Betina,

I would be real careful when using Realtor.com which is owned by Move Inc. My company was sold some CMA (Competitive Market Analysis) leads and we were exact minimum numbers as to what we would expect. Needless to say we received about 35% of what we were told we would receive. We were sold this product as Realtor.com a company that was backed by the NAR and it has turned into a nightmare. Once we advised them about our problem, the gave us all kinds of excuses for not letting us out of our 1 year contract. We agreed to try the product because our sales rep told us if things didnt work out "We are backed by the NAR, we wont hold your feet to the fire." Our biggest problems was the fact we were sold something and did not receive what we thought we paid for. I'm extremely disappointed that Move Inc was not interested in helping us resolve our problem and even more disappointed at the fact they use our Professional Organization (NAR) to swindle my company out of money. I know many people come on here and complain about things so don't just take it from me, I will post some info from the Better Business Bureau where they have 49 complaints in the last 36 months. Please read for yourselves so you can see what type of company you are dealing with. Below is a link to the Better Business Bureau complaint section where you can review the complaints for yourself.

http://www.santabarbara.bbb.org/PublicComplaints.aspx?Compan…

Significant Complaint Details
Move.com
30700 Russell Ranch Road
Westlake Village, CA 91362
Contact: Debbie Neuberger (Senior Vice President of Service Operations )
Phone: (805) 557-2300



Complaint
Complaint Description - Posted 2/27/2008
Summary - Company misrepresented reach & frequency of its advertising vehicle, "Featured Community" on Realtor.com & refuses to refund or fulfill their promise.

Initial Complaint
Sales agent Mo Naim sold me Featured Community banner advertising for exclusive placement for Washington, DC. On 1-30-08, the day after my ad was prepared and went active; I noticed it was not the exclusive placement I agreed to. I spoke with the director of client services that day and she said she believed there were 4 or 5 slots divided among other advertisers with each getting 20% of the region and national retailers filling empty slots until agents purchase them. She referred me to Mr. Bill Sperry. I left a message that day and on 2-1. He did not return either call. On 2-4, I finally reached Mr. Sperry and he informed me I was only getting 10% of the rotation. He also has refused to tell me how many impressions or potential impressions that 10% garners. Throughout these past few weeks, Ms. Merkel has been responsive, polite and customer oriented--representing the company well and apologizing for unreturned calls. Mr. Sperry has failed to return phone calls, respond to emails or fully explain the reach and frequency of the product. His position is basically, we don't care if you're not satisfied or if our sales associate misrepresented the product. We have your money and you can cancel in 6 months. Pursue it with your credit card company.

Resolution Sought
I would like Move.com to fulfill it's original promise and give me 100% exclusive placement in the Washington, DC market area for my six month term. Or cancel the order and refund my money.

Additional Information

Date Problem First Occurred: 1/29/2008
Product or Service: Featured Community banner advertising
Model Name or Number: Featured Community
Date Purchased: 1/10/2008
Order Number: 2738784
Amount Paid: $4,903.00

Do your research before you get into any contract. I wish I had gone to the Better Business Bureau site before I decided to sign up with Realtor.com. - Fri Sep 26 2008, 18:35

Hello Sarah,

First and foremost, I'm sorry to hear about your situation and wish you the best with it. Have you looked at possibly trying to short sale the property, it could be a better alternative than a foreclosure. Although I'm not in your area, perhaps getting a second opinion from a short sale expert may shed some light on your situation.

Good Luck, http://www.C21Infinity.com - Wed Sep 24 2008, 15:56

Hello Richard,

Although I'm out of your area, you may be able to get the type of financing you seek. FHA has a program that will allow you to refinance and get a loan for 90% of the current value. There are some strings attached and financing guidelines that you should consult a mortgage lender about.

Good Luck, http://www.C21Infinity.com - Wed Sep 24 2008, 15:51

Hello Dr. Bob,

Just wanting to check back in and see if your rental needs were fulfilled her in Las Vegas. Please advise if you need any additional help. - Wed Sep 24 2008, 15:46

Hello Drbobpepper,

I completely understand your concern. I would be happy to put you in touch with one of our agents and have them help you find your rental home. Check out our site below and you can search rental properties at your leisure.

Good Luck, - Mon Sep 8 2008, 19:47