Len Schwartz

Let’s have a frank discussion. OK, maybe it’s not a discussion. I’ll talk and you read. The bottom line is, buying or selling a home is stressful. It’s my job to take the stress out of it for you. With more than 20 years of client service experience, I’ve been helping clients make major decisions my entire career. It’s what I do, and I do it well.

I hope you will allow me to assist you in making one of the most important decisions of your life: which home to buy or how to market your home for sale. I am organized, thorough, and persistent – all qualities you want in an agent. But equally important, I’m patient, responsive and I listen – with emphasis on the listen. In fact, if I’ve honed anything in 20 years of serving clients, it’s my listening skills.

Let me be honest here. I want to be the agent that I would hire myself. And I’m a tough customer. Which is why I make ten commitments. If I can’t keep my commitments to you, my client, then I don’t deserve your business. It’s how I would feel if I were hiring myself, so it’s how I do business.

Thank you for listening.

Len's Ten Commitments

1. I will keep my clients well informed of developments, issues and resolutions in a prompt and professional manner.

2. I will communicate on a regular basis, as frequently or infrequently as my clients wish, via any means they prefer (in person, by phone, email, text message or smoke signal).

3. I will stay involved in the process from the day we meet until well beyond the day of closing. My clients will never feel “abandoned.”

4. I will return calls, emails and “txts” promptly, usually within a few hours.

5. I will translate “Realtorese” into plain English and make sure my clients understand every part of the process.

6. I will make referrals to professionals in all lines of real estate and service industries, and follow up to ensure my clients get the service they deserve.

7. When I don’t have an answer to my client’s question, I will promptly get one from a reliable source.

8. I will organize my clients’ sale or search process, schedule appointments, arrange inspections, and do whatever else it takes to keep things moving forward.

9. I will help resolve any issues that impede progress or threaten to delay the closing.

10. I will provide exceptional customer service throughout our working relationship.