Tstp

I'm not a realtor. I'm a Toll home buyer in the midwest. I thought I'd tell you that we have been very disappointed with the quality of craftmanship and with the type of finishing materials used in our house. We found that the base carpet, padding, cabinets, were extremely low quality--not at all what one would expect from a supposedly high end builder. We had to upgrade many things to get the quality we wanted, at considerable expense (at least $100 K in upgrades). We found out that each recessed light would cost us $250 !! ($250 for one recessed lite--the kind you can get at Lowes and install yourself for < $20). Even despite the upgrades, we have plastic toilet paper roll bars in the master bath, one acrylic towel bar in a master bath intended for 2 people, the cheapest and ugliest acrylic lite fixture in a breakfast nook that you ever saw, and really low-end fixtures elsewhere. The carpentry work (door trim, window trim) was full of gashes and cracks from careless workers, the third upgrade kitchen cabinets ($5000K) all had gouges or scratches or noticeable nicks in them (every drawer inset in the kitchen needed to be sanded), gaps were missing in some woodwork, and we had at least 80 other poor quality or sloppy things on our punch list. If Toll paid more attention to delivering a quality product and ensuring good craftmanship, I think our experience would have been better. By the way, we hired a home inspector to monitor construction, we visited the site frequently, we got to know the project manager and really worked with him in a nice way, and we still had a bad experience. I think Toll simply oversells the quailty of the product, and doesn't pay attention to ensuring that the customer gets what he pays for. - Wed Mar 5 2008, 14:02