Finally, 12 weeks after I sent in my letter of completion, I got my final disbursement!! I hope the rest of you are able to get faster results. Like I mentioned in some previous posts, Carol was basically the only person who I could get to help me. I am so relieved to have this money, but I still plan on contacting my Congressperson. I think that they owe us, at the very least, the interest that they earned on that money they held for months and months! Good luck everybody! - Tue Nov 24 2009, 17:33
Finally, after 2 weeks of war dialing these people, and emailing some higher ups, I finally got the news from Carol today that my final disbursement was mailed out and that it will be to my house on Thurs morning! She even had a tracking number. Hallelujah! I'm not sure what part of my strategy worked, but the only advice I would have is just be persistent, and call some of the numbers that other people have posted. I was a little apprehensive at first to "bug" them, but I realized after a couple of frustrating months that that was the only way anything was going to get done. When I called them this morning around 8:30, someone actually answered the phone at the general number, and he sounded like a customer service rep or something, so hopefully that wasn't a fluke and they've actually got a live person to field the calls! Good luck everybody! - Mon Nov 16 2009, 16:14
I am having the exact same problems as so many of you! I am sorry for everyone who has had to deal with the frustration of this process. After reading about all of your experiences, I feel very fortunate that half of the money was released to me and the contractor at closing! However, I submitted my letter of completion with all the required documentation in mid- August, and I still have not received my final disbursement, 2.5 months later. I think part of the holdup was due to the fact that they somehow forgot to contact an inspector after they got the letter of completion. When I called a month after I sent everything in and miraculously got a hold of an actual person, she seemed very surprised that no one had contacted an inspector by that time, but a week later, still no call from an inspector. I called BofA back, got the inspector's number, and called him. It is amazing how much time I have spent just getting people to do their jobs. That they get paid for. I have had some luck talking to Carol occasionally, but she has twice referred me to people who NEVER answer their phone, nor do they return your calls when you leave a voicemail.
Thanks to all of you who posted numbers of helpful people, I will update when I get that last check! - Sun Nov 8 2009, 17:01