Is the listing with Trulia, MLS or another listing service?
I would contact the listing agent and let them take control of this.
If this was placed by "owner" then the onus falls upon you.
I am very familiar with internet processes and am fairly comfortable to get involved to assist you.
Drop me an email - provide the details and I will give my best shot.
Email address below :)
Gary Youngman Coldwell Banker
(561) 306-SOLD (7653)