Using Trulia in 63123>Question Details

Joan Zenner, Real Estate Pro in 63123

My listings are no longer live and should be never received email 2 days prior to expiration

Asked by Joan Zenner, 63123 Sun Feb 1, 2009

says to refresh - but cannot find where to refresh

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Answers

3
Joan,
you are a CBG agent, as I am. We cannot update our own listings, only the secretaries and managers can update them, so you need to contact them if you had a change in status (ie if the expiration date on a listing came up the MARIS system will automatically mark the listing as expired and the secretary has to extend it in the MARIS system once you give her the correct paperwork, you can't extended a listing in the system yourself). If your listings were active and they suddently disappeared and there was no change in status, then you need to call the CBG IT help desk to find out what happened. The IT desk can "push" the feed to Realtor.com, Coldwellbanker.com, Trulia, and the other sites if something occurred and the feed was lost.
Hope this helps
Web Reference: http://www.yourstlhome.com
1 vote Thank Flag Link Sun Feb 1, 2009
Hi Joan,

I apologize for not finding and answering your question sooner. In the future, should you have a question about Trulia, please assign it to our Using Trulia category.

The listings associated with your profile all appear to be live at this time. If any of your listings are still missing from our site and search results, please provide us with the complete addresses and prices for these listings so we can investigate. Please also let us know if you are receiving any other Trulia emails that you are signed up for, or not, so we can look into that as well.

You can access the link below and select the 'Ask a Question' option to send an email to our Customer Service Team, or you can contact me directly via my profile.

Best Wishes,

Emily Gibson
Community Moderator
Web Reference: http://support.trulia.com
0 votes Thank Flag Link Thu Feb 5, 2009
If you have a signed extension to the listing agreement you need to make the change. Are you talking about changes to Trulia? Craigs List? If you are asking about the MLS system, modify your listing by inserting a new expiration date. If you are having difficulty doing that, call MARIS during normal business hours.
Web Reference: http://bestsellerstl.com
0 votes Thank Flag Link Sun Feb 1, 2009
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