Having an experienced mortgage rep or loan officer is important in seeing through the loan to closing. An experienced loan rep knows their underwriting dept, can better foresee how underwriting will view the loan package, will better understand the materials presented outlining the guidelines and be able to resolve problems if and when they arise in underwriting. A loan officer is following the guidelines for the loan and making recommendations to buyers based on what loans the property and buyer will qualify. We don't know if the info provided in guidelines was complete and understandable for the Quicken rep, or if the rep overlooked something. You don't get the $$ until underwriting reviews and approves.
I have a few loan reps that I recommend and wholeheartedly believe that when they tell me they can close a loan and property, it will happen. My faith in them is based on experience...their experience, as well as my past experiences with them.
I think you mentioned in another post that you had a Realtor. Can he/she help you with mortgage referrals?
My mortgage referrals are in NJ, and most likely able to write loans in PA. But, they would not be in a position to attend closing with you. If you want a mortgage rep to help and attend closing, perhaps you can find a few referrals through Trulia Voices.
It seems that you are encountering a good handful of struggles, and I am sorry to hear that.
Best of luck to you.
Already contacted FTC about Quicken and Consumer Affairs
I've had a similar experience about 10 years ago. An online company told me that they could give me a loan without having any equity reserves. My understanding was (correctly) that you must retain 80% equity in the home in the state of Texas when refinancing. The lender told me that laws had been changed. I told her that, if that were the case then we would have a deal. I also explained to them what my understanding was and that I needed an answer from underwriting up front. You can guess the result.
Bottom line is that a local lender knows about the regulations in your state first hand without a doubt. I have not and never would personally go with a lender like that since then. BTW-this does not apply to national banks such as B of A. They have local reps to run their questions through.
Sorry you got burned on this!