Just about all bank owned properties will be listed at some point with a local agent. We represent several large banks and ALL of the REO departments are out of town - none of these departments are located where the bank's main head quarters are - cookey, I know. So, it can seem like a lost cause trying to find out info on your own, especially if you contact the local bank direct - they will look at you like you have 2 heads!! Get a reliable Realtor who specializes in this type of transaction - IT COST YOU NOTHING!!! The bank has already set the commission into the listing even if you could negotiate directly.
However, if you have a beef with a particular property and are trying to contact the bank that is the current owner to remedy a certain problem that has not been listed yet, then go to your tax assessor's site. See who is in title, then go on line to see if they have a website and contact them through email and let them know whatever the problem is (i.e. overgrown grass, evidence of a fire, squatting, bursed pipes, etc.). Even if the property is being sold wholesale out as a block (multiple properties sold to another bank or holding company), you have notified them that there is a problem. They may not return the call/email but they will correct the problem.
If you would like to discuss your situation, please feel free to email us. We are here to help.