Home Buying in San Diego>Question Details

KaMie, Home Buyer in San Diego, CA

Against our better judgment we hired a relative as our real estate agent

Asked by KaMie, San Diego, CA Tue Apr 14, 2009

and long story short, she had a falling out with my husband and stormed out. We have 2 offers that we are backups on (short sales). We are giving her 2 weeks to "cool off." What happens if she receives word back on the 2 offers within that time? Is she obligated to show us the counter-offers? I don't know if she will call us directly because of her anger. Should we go to her boss and ask the office to call us? She is new to real estate and is not meeting our needs, which is part of the reason for the falling out.

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Hello KaMie and thanks for your question.

First, I'm so very sorry to hear that, what should have been a pleasant arrangement, as turned sour. This can happen even IF your agent is not a relative. Clients and agents can have differing views on home buying, so it is important to talk about your progress every step of the way in order to continually fine tune your search, as well as your expectations of one another.

Unfortunately, however, I do agree that your relative and agent's behavior has put the purchase of a new home for you into some jeopardy. As the other real estate professionals have already mentioned, the next step is to contact the real estate broker. As agents, we are all "employees" (legally) of the real estate broker, so the good or bad behavior of any agent reflects wholly upon the good reputation and operations of the broker. He or she would want to know what is happening in your case--not to punish your relative, but to ensure that he or she (as the broker) does not become liable for issues that could have been avoided. At this time, since you have two offers pending, it's imperative to be on top of things in order not to mistakenly lose or buy both homes at one time.

Take the time to call the broker and ask to have him/her represent you for the time being. The broker should be able to intervene and either handle your home purchase by him/herself or assign someone within the company who can.

I wish you very good luck in this very touchy situation.

Grace Morioka
Area Pro Realty
1 vote Thank Flag Link Tue Apr 14, 2009
I agree with many of the comments expressed here. Buying a home is one of the biggest investments you will make in your life, so you cannot afford to make a mistake. If I were in your position, I would always put my wife and children as a first priority.
0 votes Thank Flag Link Tue Apr 14, 2009

Take the advice you have been given here and call her broker, NOW. They are responsible for her behavior and treatment of clients.

Tell the broker what you want in an agent and ask them to allow you to interview 3 agents he feels could give you what you need.

As for your family member, they are missing the key aspect of accountability to the client. Things should work for both of you, not just her. This is not the time or place to be sparing of her feelings, it is too imporatnt of a transaction to deal with nonsence.

Best regards,

Mark and Kari Shea
San Diego Real Estate Experts
Foreclosure, Short Sale & Investment Specialists,
Development Opportunities & Traditional Real Estate
0 votes Thank Flag Link Tue Apr 14, 2009
My husband had met with her yesterday specifically to discuss the issues that we had. We presented to her several options of compromise, none of which were satisfactory to her, and she left saying we were being unreasonable. (Is it unreasonable to request to see properties within 48 hours of them being listed? Or to see a list of comps when we are ready to place an offer? Another time she showed us a property in our price range but neglected to inform us that there were several offers that were $100K above what we could offer.)

My primary concern is that the listing agents may contact her directly with regards to counter-offers and she may be spiteful enough not to contact us regarding them. We have been patient with her over several months in looking at properties but we are now in "crunch time" and would like to buy soon.

I think we will contact the broker. Thank you all for your advice on this sticky matter; I highly appreciate it.
0 votes Thank Flag Link Tue Apr 14, 2009
Hello KaMie,

You should call her office and discuss with her manager and or broker. They can even assign another agent to you from her office if you would like. She has an obligation by law to you to present you with the counters if she receives them.

I certainly understand your situation, I have dealt with my out relatives and they seem to be the hardest to work with. If you have not signed a buyer broker agreement with your relative and she is not meeting your needs, you have no obligation to continue the working relationship. Actually it may be in your best interest to find someone who you feel comfortable and confident in working with.

If there is any thing else I can help you with, please feel free to contact me. Certainly wish you all the best.

San Diego Realtor Since 1988
Denise Gleavey
Coldwell Banker Res. Brokerage
Web Reference: http://www.IHandleRE4U.com
0 votes Thank Flag Link Tue Apr 14, 2009
Dear KaMie,

You should call the office manager or Broker right away to make them aware of the situation.
0 votes Thank Flag Link Tue Apr 14, 2009
You have a very interesting problem because no matter what you do business-wise you have family issues with this relative. Hopefully this will not spill over into the rest of the family. Because it is family, I would think you might want to call her and tell her you would like to sit down with her and her broker to resolve the business issues. She may not respond, but you will have at least held out the olive branch. If she does not respond to your request, then you could call the broker and explain the situation. It is always tough hanging out dirty laundry in front of others, so it may be prudent to at least contact her once to ask for the meeting. I don't think there is any easy way out of this mess, so the goal should be to get out the easiest way you can.
0 votes Thank Flag Link Tue Apr 14, 2009
I would discuss this with her broker. The broker may be able to get involved during this cooling off period if you wish to continue using your relative.

Sean Dawes
Long and Foster Real Estate Inc.
Web Reference: http://www.SeanDawes.com
0 votes Thank Flag Link Tue Apr 14, 2009
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