Call your agent and simply ask them for the title company contact info that they have been dealing with. Tell your agent you really appreciate all of their work, but you really want to get the story from the horses mouth. When you talk with the title company contact, in addition to getting the straight scoop, ask them for a timeline that they are working towards and what recourse you have if the timeline isn't met.
Then, before you get off the phone with the title company, ask the title company for the bank contact that they are dealing with. Then make the same call to the bank and get the straight scoop from them. They may not want to talk to you, but at least you can give it a shot.