But how can it be that they own it (paid for it) but don't have papers proving it? How can this happen?
I don't think the title company can do something since they claim that they are waiting for the deed from Citibank and cannot do a thing until they have it ( which I understand) They cannot do pressure over there at Citibank either, nobody would care.
I don't know what else to do, I don't want to lose the house, because we loved it and we just don't have the energy to start a search again, but I cannot stand the current situation either. Why don't people over at Citibank work or what else is the matter and nobody tells me? It seems like I am the only one waiting!
It sounds like you're trying to purchase a foreclosure. This is one reason why buyers need to double check Title on a foreclosure before submitting an offer to purchase. Your Buyer's Agent should be able to go through the Title Company used by their Broker to get some information about what blemish is the hold up. They would also be able to contact the other Title company to obtain more information.
One problem that I've seen recently was the use of foreign Title Companies which may be the cause of your delay. I suggest getting your agents Broker involved to see if they can move this forward
Best of luck!