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T., Both Buyer and Seller in Houston, TX

Has anyone dealt with a relocation firm called SIRVA? Was it worth it?

Asked by T., Houston, TX Fri Apr 4, 2008

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2 votes Thank Flag Link Thu Apr 30, 2015
Many of the answers here seem to be dated so I would like to give an updated view. SIRVA is a disaster for relocating people. Their preferred lenders for purchasing a new home ask for double and triple documentation of things a homeowner simply doesn't possess. At one point they asked us for a copy of a deposited check. Who makes and keeps a copy of a check that they deposit? They also questioned us as to why the lender ran a credit check on us - ummmm, maybe because you recommended them as a our new lender on our new house?
On the selling side, the people and the process that they use are unqualified and simply incompetent. Our original home inspector was only qualified enough to say that certain things "were beyond his expertise" and ordered another 8 specialized inspections. Who orders 8 inspections? These 8 additional inspectors found that the reasons the additional inspections were requested were not valid. However, their "expert" inspections found additional "problems" that needed to be corrected before the Guaranteed Corporate Buyout could proceed. These remediations ranged from picky to absolutely unnecessary.
A little history to our home - it was a 19 year old custom ranch that was inspected upon completion, inspected again when it was resold, inspected again when we purchased it and the inspected AGAIN when we remodeled it 2 years prior to this process. The town inspector issued a Certificate of Occupancy. It passed ALL inspections - structural, plumbing, electrical, HVAC. Now, SIRVA inspectors are telling us that they all have problems. So we are spending additional money on repairs that are only necessary for their "process" and not really required for any other realistic reason. Had they employed a qualified inspector (or simply used the town inspector and previous inspection reports), this unmitigated disaster could have been avoided. But I don't think that is the point. I believe that SIRVA does not want to purchase any homes if they can avoid it. Our "counselor" on more than one occasion recommended that we opt out of the Guaranteed Corporate buyout and continue to try to sell the house on our own. If they are forced to purchase the home, the buyout price is ridiculously lower than the value of the home. The appraisal numbers that they used were over $100,000 LESS than the market analysis that was done 5 months earlier! By their "process" they conveniently discarded they original appraisal that was done by an appraiser of our choice. Then they offer an appeal process that is handled internally by them. Can you guess what the result of their internal audit will provide? If you can't, it's more nonsensical double-talk rife with inaccuracies and expert opinions that they pay for.
This appears to be a large scale scam that this company perpetuates on vulnerable people that are being forced to relocate for work. And it's lucrative for them. They will make over $100,000 from continually nit-picking and low-balling us through their "process" which we had no choice but to use.
2 votes Thank Flag Link Tue Mar 25, 2014
Ditto. House appraisals are done before ridiculous list of repairs.
Flag Tue Jan 6, 2015
Thank you for this review! I completely agree with every word of it, although my experience is probably even worse than described here. The buyout option is a curse and not a benefit that will cost most homeowners the bulk of their equity. I would never accept a position with a company who uses Sirva again. I am still in the middle of a financial nightmare with this company and I don't see an end in sight.
Flag Wed Aug 20, 2014
In order for my answer to be not regarded as any kind of "slander," I will do my best to simply describe what happened to us, trying to use as few emotional words as possible. But as a matter of fact I am quite angry, so my comment could tend to be somewhat "biased". Make your own judgment after reading this massage.

Judging from what happened to us, I must say they are not very professional. I would not recommend them to any of my friends.

We were buyers of a house and the sellers used SIRVA. When we entered the house for final walk-through, we got so mad at the dirtiness of the house. There were tracks, footprints, dirt, dust, etc. all over the floor. So many junks --- broken & discarded window blinds, empty boxes, etc. --- were left over. There were dusts in many of the closets and drawers. When we used Atlas Van Lines for ourselves to move from California to Ohio, they used blankets and tapes to cover the floor and stairs so that they would leave no scratches or tracks. It seemed that SIRVA did not cover the floor at all. Don't they think how new residents would feel when they come in?

So we immediately attempted to reach SIRVA to ask for re-cleaning. They did not responded to us for two days. So, surprisingly, the seller's agent (realtor) came to our house the next day of the escrow closing, and she cleaned the house on behalf of that company. Is this the right thing?

So I placed a complaint via SIRVA relocation website. I got an automated message from them, which said that I would receive response within 24 hours. They did not. They finally called me more than a week later. They said that we should have asked the cleaning credit before the closing of escrow, and since it is already past the escrow closing, there is nothing they can do for us. We did attempted to reach them, but they did not respond. How could we possibly discuss the issue before the closing of escrow when they never contact us?

Overall, I feel that I did not receive any respect as a customer from this company. To me it seems as if they are quite serious about their own reputation, but they do not show respect for persons who do not directly pay for them.
2 votes Thank Flag Link Mon Feb 8, 2010
I have worked with them before and have found them to be arrogant and pushy with agents. If this is the company you are forced to work with, they very often get into the act after you have chosen an agent. Then they push the agent into paying a very hefty percentiage to handle the listing and sale. They seem to have a high turnover of counselors and the counselors demand weekly written reports. As an agent our job is to get the property sold for the highest value we can in the shortest period of time. Sirva requres that you talk to them and not the homeseller when discussing offers. The end result is that you spend 60-90 days with the wrong price and then they pull the listing and lower the price to what you recommended all along. Sirva doesn't listen to their own agents.
Web Reference: http://www.LeanderHomes.com
2 votes Thank Flag Link Sun Jun 29, 2008
All I can say is that SIRVA is one of the most unprofessional companies I have ever dealt with. The next job I take I will ask if SIRVA is the relo company and if they say YES-I will not go to work for that company. That is what a bad nightmare I had with them.
2 votes Thank Flag Link Mon Jun 23, 2008
Hi Bd,

First I want to say that I am very sorry about your bad experience. But I also want to say thank you for sharing this. I have never heard of SIRVA so this is helpful. Plus I want to help home buyers who are moving into the area and Home owners who are looking to sell their house before they go onto their next job. Do you have any Relocation companies that you can recommend? If so I would really appreciate it.
Flag Sat Mar 15, 2014
All together for my response to be not viewed as any sort of "defamation," I will try my hardest to just depict what transpired, attempting to use as couple of enthusiastic words as could reasonably be expected. At the same time, now that its out in the open I am truly furious, so my remark could have a tendency to be to a degree "one-sided". Make your own judgment in the wake of perusing this back rub.

In light of what transpired, I must say they are not exceptionally proficient. I would not prescribe them to any of my companions.

We were purchasers of a house and the merchants utilized SIRVA. When we went into the house for last stroll through, we got so frantic at the filth of the house. There were tracks, foot shaped impressions, soil, dust, and so forth everywhere throughout the floor. Such a large number of throws out - broken & tossed window blinds, unfilled boxes, and so forth - were left over.

There were cleans in a large number of the wardrobes and drawers. When we utilized Atlas Van Lines for ourselves to move from California to Ohio, they utilized covers and tapes to cover the floor and stairs so that they would leave no scratches or tracks. It appeared that SIRVA did not cover the floor by any means. Don't they think how new occupants would feel when they come in?

So we instantly endeavored to achieve SIRVA to request re-cleaning. They didn't reacted to us for two days. In this way, shockingly, the vender's operators (broker) went to our home the following day of the escrow shutting, and she cleaned the house in the interest of that organization. Is this the proper thing?

Reference Link: http://vastreamlinemortgage.net/types-of-va-home-loans/
1 vote Thank Flag Link Tue May 12, 2015
We used Sirva when we took a new job and relocated . They were horrible. They try to find agents who list your house for the lowest price. They also screw you by offering a buy out that is so much less then your house is worth. Our biggest problem was closing on the sale of our house. We had already moved so we asked Sirva to let us review the closing papers before closing day. They totally ignored us and our real estate agent decided to make up her own numbers on the closing papers instead of contacting the water and oil departments to readthemeters. I had to scramble to get them to fix the numbers. Then- - and this is the worst part--- Sirva mailed our check for the sale of the house to our old address. The new owners denied get the package from fedex and we had to fight with sirva to get our money. A nightmare the whole way.
1 vote Thank Flag Link Wed Apr 27, 2011
That's enough information for me to steer clear.
Flag Sat Jul 19, 2014
We used Sirva when we took a new job and relocated . They were horrible. They try to find agents who list your house for the lowest price. They also screw you by offering a buy out that is so much less then your house is worth. Our biggest problem was closing on the sale of our house. We had already moved so we asked Sirva to let us review the closing papers before closing day. They totally ignored us and our real estate agent decided to make up her own numbers on the closing papers instead of contacting the water and oil departments to readthemeters. I had to scramble to get them to fix the numbers. Then- - and this is the worst part--- Sirva mailed our check for the sale of the house to our old address. The new owners denied get the package from fedex and we had to fight with sirva to get our money. A nightmare the whole way.
1 vote Thank Flag Link Wed Apr 27, 2011
I think everyone had different experiences with Sirva, I had a transaction with them, they were selling the home, it went very smooth, I and my clients were very happy with them. Everything was on time and home was clean.

Sincerely,
Pelin
http://www.dallashomelist.com
1 vote Thank Flag Link Wed Feb 3, 2010
Any positive comments via web could also be a veiled endorsement by someone who works with or for SIRVA.
1 vote Thank Flag Link Sun Jan 31, 2010
I have worked with them before. I don't like their rules because I feel like my buyer who I represent loses rights with all there special forms they require. I don't put houses that are wth Sirva on my prospect list if they are a Sirva client. Only if a client wants to see that home!
1 vote Thank Flag Link Tue Jun 3, 2008
I agree. They are absolutely horrible. The customer service is so bad. i thought the client service agent i was dealing with was from my state and knew a great deal about the area in which i was relocating from, only to find out that she was from michigan and from the sounds of it working out of her living room. I could hear children yelling in the background. very unprofessional.
1 vote Thank Flag Link Thu May 29, 2008
We had a similar bad experience in working with SIRVA upon relocating out of NJ and thankfully managed to sell without going through their low-ball offer. They also used a professional inspector who identified "issues" and recommended "additional inspections" that was driving up costs, thankfully for my ex-employer's tab. Their business model extracts a share of the realtor's commission, which drives their interest to fast sell at any price.
For once it is a case of "caveat vendor" and not buyer beware.

I feel for anyone who is forced to work with such a company and hope that you can avoid the worst consequences of their "services".
0 votes Thank Flag Link Sat Apr 11, 2015
I would not use Sirva or Allied Pickfords. Once they take your shipment, they seem to do what is cheapest for them and leave you sitting until they decide to deliver. I would find another moving company.
0 votes Thank Flag Link Tue Feb 24, 2015
TOTAL NIGHTMARE, stay away from SIRVA relocation company, this company is a SCAM. After 20+ home inspections by their " Specialized Home inspecting team", spending more than $25K on totally "UNNECESARY" repairs and being forced on accepting a low ball GPO (Or file for bankruptcy as I can't financially hold two mortgages) and now, 5 days before the GPO expiration date I got this email: "Inspection not clear- "Sealant joints have not been properly tooled" really??? This is a fraud.... Not to mention that their Van Lines destroyed more than 90% of my households and they just called "Normal tear and wear"... I will initiate legal action against this company, it is a SCAM
0 votes Thank Flag Link Wed Oct 29, 2014
We are in the process of relocation with Sirva and it has been a terrible experience. We have relocated four times so we are not inexperienced with the whole process. Before his company used Prudential and we didn't have any problem with them. Our "counselor" is young and I believe inexperienced. He constantly uses the very annoying phrase that some inspector will be "reaching out to you". I finally had a gut full of it and asked if they would be calling, emailing, mailing, or FedExing? I had had a real estate license in two states so I also know about some of the practices that are done with the agents they let you choose from. They sent one "Sirva trained real estate agent" that showed up with a shaved head and tattoos all over her arms along with spike heels. I had never seen a professional real estate agent dresses like that when I worked as an agent. I did NOT appreciate her spike heels on my beautiful hard wood floors. I know how to do a CMA and the comps she used were not comparable. So we had to list our home much lower than we wanted to because of her low price she submitted. I'm thankful I found this page because maybe by reading about the problems that others had at the end, we can be on guard about those things. And for the buyer who complained about a dirty house, I can tell you that we cleaned the house spotlessly before we left town but I now live in a different state and can't control what real estate agents and their clients may be doing when they go through the house now. My husband has to go back to the previous job to do some training so he will go back and see how things are now. A home that is empty is going to get a little dusty. I've moved into plenty of homes that weren't part of a relocation process that weren't as clean as I would have liked. Some people that are being offered a relocation package are high level professionals that really want to get a decent price for their previous home, doing their best in a difficult situation to leave their home "showing ready".
0 votes Thank Flag Link Thu Jul 31, 2014
T,
We are a husband & wife real estate team who live in Hudson and love it ere. We are also accredited and trained SIRVA agents with John having been an Engineer years ago at a 3M facility.

Check out our video all about Hudson, WI as well as our SIRVA Team Agent Relocation video. Find out more about us at http://www.durhamexecutivegroup.com

We would love to talk to you and show you the area in detail. We know the housing market and as equally important we can tell you about everything in the community and the surrounding area.

John & Becky Durham
0 votes Thank Flag Link Wed May 21, 2014
T,
We are a husband & wife real estate team who lives in Hudson and love it there. We are also accredited and trained SIRVA agents with John having been an Engineer years ago at a 3M facility.

Check out our video all about Hudson, WI as well as our SIRVA Team Agent video. Find out more about us at http://www.durhamexecutivegroup.com

We would love to talk to you and show you the area in detail. We know the housing market and as equally important we can tell you about everything in the community and the surrounding area.

John & Becky Durham
0 votes Thank Flag Link Wed May 21, 2014
If you are having issues with your relocation company, the place to start is with your actual relocation counselor. Relocation companies like SIRVA and others do not find agents that will list your house for the lowest amount automatically. We as agents have to complete a lengthy report with a minimum of 3 active listings who you will compete against for a buyer and 3 that have recently sold. We then have to estimate a list price and a sales price and they must be within 5% of each other and we must be within a 5% range of what the second agent recommends or you might be meeting with a third listing agent. The relocation companies have requirements on their agents that they are full time, in the business a minimum of two years and do a minimum of $2,000,000 in transactions annually. Any relocation company requires both accountability and a tremendous amount of paperwork from all of their agents. As far as representing a buyer, you should contact both your Realtor and the counselor immediately over the phone and follow up in writing for assistance. They need to know if someone keeps cancelling their appointments. That is not the customer service that is expected out of any of the parties involved.
0 votes Thank Flag Link Mon May 19, 2014
They suck as movers for American Greeting for sure. Son's start date is Monday, his "meeting call" to set him up with a meeting with T.J. is Friday He's been put off twice. I moved him from college to home just to get his stuff out of his apartment at college.
0 votes Thank Flag Link Mon May 12, 2014
I posted this previously but it seems to have disappeared. We used Sirva when we took a new job and relocated . They were horrible. They try to find agents who list your house for the lowest price. They also screw you by offering a buy out that is so much less then your house is worth. Our biggest problem was closing on the sale of our house. We had already moved so we asked Sirva to let us review the closing papers before closing day. They totally ignored us and our real estate agent decided to make up her own numbers on the closing papers instead of contacting the water and oil departments to read the meters. I had to scramble to get them to fix the numbers. Then- - and this is the worst part--- Sirva mailed our check for the sale of the house to our old address. The new owners denied get the package from fedex and we had to fight with sirva to get our money. A nightmare the whole way.
0 votes Thank Flag Link Tue Mar 25, 2014
First I want to say that I am very sorry to everyone who had a bad experience with SIRVA. But I also want to say thank you for sharing this. I have never heard of SIRVA so this is helpful. Plus I want to help home buyers who are moving into the area and Home owners who are looking to sell their house as they relocate to another city and state. So my question is for everyone who have made a comment here is who will you recommend as a Relocation Company? http://www.buyandsellnewhomes.com
0 votes Thank Flag Link Sat Mar 15, 2014
We had to deal with them when we bought our recent house .... owners were being relocated and Sirva was the relo company. It was a nightmare... terrible experience... would not ever want to deal with them again!!!! I cringe when I even hear their name!!!!
0 votes Thank Flag Link Sat Mar 15, 2014
DO NOT USE THESE PEOPLE!!! IT IS NOT WORTH IT!
0 votes Thank Flag Link Fri Mar 14, 2014
Used them to help me relocate to Tampa...absolutely horrible experience. No call backs, crazy charges the day before the delivery($945) with no bills to justify the expenses..."They are terminal charges, we just want to be re-imbursed". I asked to see the invoice to which they had no reply but wouldn't deliver my goods. It took 12 days longer than planned(by them). Everything was someone else's fault. "Shipment was re-routed". Due your homework, I certainly will not allow my company to use these guys again
0 votes Thank Flag Link Fri Mar 14, 2014
We had to deal with them on a purchase of a home that they were handling as a relo. They were horrible and did some things that were boderline unethical! This was our fifth house purchase and it was the WORST experience by far. I wish I had never heard of them and definately hope I never have to deal with them EVER again!!!
0 votes Thank Flag Link Fri Nov 29, 2013
Some things seemingly don't change. Seeing many aged comments.....but, experiencing ourselves the exact same issues mentioned in string. Working with my 3rd counselor in 3 months. All business for them - - they've seemingly removed the "human" aspect from Human Resources. And this is the way we treat our most valuable assets? Moved many times all around the country, and this relo has been worst one yet. Before you ink the deal, negotiate an incremental percentage for what you will loose in the SIRVA process.
0 votes Thank Flag Link Mon Oct 29, 2012
After five corporate relocations, one with Sirva was the worst. RUN FOR THE HILLS is all I have to say. Sell your property on your own. Wait it out. They are a scam. They do not explain or tell the entire truth but hide behind "I told you on the first day." or "It's on the web site." Plus I have hundreds of emails and telephone calls dealing with one move. Nothing is centralized. Plus you do their work for them. No wonder they can sell this scam cheaply to corporate managers. I had to print hundreds of papers, sign, pay to notarize then scan back the documents. My spouse works overseas, and I depended on their expertise for this move.


After using their appointed real estate agents to appraise high, they double cross you at the end and bring in hardcore appraisers for their offer. You covertly agree to repairs demanded as result of their hardcore inspectors not of the traditional real estate transaction ilk. They lied to us about spouse's company holding up our payout check at holiday time as well.

To add insult to injury they sold our home for $24,000 more to someone whom I permitted to view our home as a last ditch marketing effort while we were having household goods packed. It sold less than two weeks later from our closing and I wonder if they had someone in the wings waiting. No one contacted our realtors to help or advise during intense heat/draught weather during critical marketing stage nor during the last days we occupied. Had realtor or sirva followed up, we may have sold. What happened to the "professional marketing support?" Everything is on autopilot it seems.

And beware because North American Van lines (and other national brands) are owned by Sirva (or vice versa). The move resulted in lots of broken pieces, and they hid behind the "industry standard" amount of insurability. Well no wonder they don't care about being careful. They don't have to pay for carelessness. Evaluation of our weights were wrong and had to be done twice in order to budget for long term storage that I stated i needed from the beginning. They also did not explain the reasoning for the one year term of the relo policy that is based on IRS rules for corporate expenses. When our new construction plans went bust we incurred a lot more unintended expenses because we lost our delivery benefits and repair claims on all boxed goods.

The third party repair service refuses to explain how they intend to repair my solid wood furniture and expect me to proceed on blind faith because they say they "work for sirva" and I should take it up with them.

There is no legal remedy either because company policy states that relo offer is not a contract. So again I say beware with whom you get in bed.
0 votes Thank Flag Link Tue Aug 28, 2012
I could not agree with you more! This was out third corporate relocation but the first with Sirva. No doubt they are horrible. Not only did they not provide any hep upfront in our move to a new state, their movers (North American) broke so much stuff including my dining room and kitchen tables!!! Now I am struggling through the claim process to get them fixed / replaced. The customer service claims person is rude and most unhelpful. I have been trying for over a month to get my broken tables fixed.

I will NEVER allow Sirva to move us again. We have also shared this information up to the corporate execs so they can use a different service.
Flag Thu Oct 10, 2013
As far as an Real Estate Broker I would never work with them again.
0 votes Thank Flag Link Tue Jul 3, 2012
It seems there are a number of morons answering this question but I guess half the world has below average intelligence so that probably explains some of these stupid answers.
0 votes Thank Flag Link Fri Mar 19, 2010
I have been assigned clients from SIRVA and have had nothing but very good experiences with them. Very professional, looking out for the best interest of the client. Prompt response in all communications and wanting nothing less than Red Carpet Treatment for their assigned clients.
0 votes Thank Flag Link Fri Feb 5, 2010
Maybe try Be Connected... http://www.beconnectedusa.com.
0 votes Thank Flag Link Thu Feb 4, 2010
SIRVA is a major player in the relocation arena. As with any relo company you will have unavoidable problems. Depending on your benefits package it can work out great on your end....the relo companies are generally more of a pain for the agents
0 votes Thank Flag Link Thu Feb 4, 2010
Yes I have had several home buying opp's with Sirva, never ran across any problems with them .

Any negative comments via web could be slander

Lynn911
0 votes Thank Flag Link Sat Jan 30, 2010
You are responding as a real estate agent who receives money/paying clients thru SIRVA and are not a lawyer, I sincerely hope.

The truth is never slander. And the written word is never slander, either, but is called libel. Either way the truth is the best defense for being accused of libel. If people here are recounting the truth, then the truth is the evidence and the truth wins out.

State your case for why you believe SIRVA is great, certainly, but don't libel others by claiming that what they write here is slander.
Flag Wed Jul 16, 2014
I have used SIRVA in 2006 and just started another corporate relocation with them 2 weeks ago (moving from TX to MD). I'm sorry to say that my experience in 2006 was below average (5 relocation advisors in 4 months), tedious reimbursement claims processes and untrained personnel. Unfortunately, my current relocation is already off to a poor start. The SIRVA temporary housing representative signed an apartment lease, knowing nothing about the property, that commits me to a substandard basement apartment in a dilapidated, unsafe, very old building with no complex, building or parking security. I provided assistance to people in Section 8 public housing apartments over the holidays that were far superior to the temp apartment they are forcing me to stay in! What's worse is that SIRVA rep knows little if anything about property management and, even though state law would allow me to cancel the lease with no financial penalty, SIRVA management says that, if I terminate, the cancellation fees will total over $5000 and I won't receive any temp housing! Furthermore, SIRVA failed to put any of the required amenities (water, electric, gas, furnishings, linens, dishware, etc.) in the lease citing a "good faith verbal agreement" with apartment management.

I'm sure that they have some good people at SIRVA but the lack of knowledge and experience demonstrated by some is actually embarrassing and it's quite obvious that SIRVA's profits and pride come before the welfare of their clients or even the companies they represent. SIRVA filed for bankruptcy in 2008 and I can't help but wonder if their efforts to raise cash have resulted in further compromise on employee qualifications and training.

If I could start over, I would just ask the company to give me 85% of the amount they would pay to SIRVA and I would do the entire relocation on my own
0 votes Thank Flag Link Sat Jan 16, 2010
I have moved with SIRVA a couple of times and thought they were great. When you move your family from one state to the next, there are always going to be bumps. To the ones who complain about their programs, remember they are YOUR employers program that SIRVA administers. Each company I have been with has different policies in almost every way. Hang in there.
0 votes Thank Flag Link Wed Jan 6, 2010
really
Flag Sat Jan 19, 2013
SIRVA owns North American Van Lines or North American International. They have agents all over the country. I thought I was safe using an agent of them. Boy was I wrong. Not only did they drop my container in the ocean but they gave me outdated and incomplete insurance forms and I was not covered for my losses and they didn't even pay us back the $8000 we spent for the move. I want to the folks at Sirva/NAINTL thinking they would support me and they kept saying the had nothing to do with it even though all the forms I signed had their name all over it. They take no responsibility for their agents and the agents pay to be agents to use their name. In the end you get the run around if something goes wrong and now I have to sue. SIRVA has been no help, I do not recommend using them or any of their agents.
Web Reference: http://www.bosshi.com
0 votes Thank Flag Link Mon Nov 16, 2009
I would like to start with the Broker Market Analysis (BMA) with a price to sell of 60days (who sells a house in 60days?) sirva has 2 agents come to your home and do this report. the agent has several questions that sirva wants answered. One is what are the 3 challenges to selling this property? sirva is not looking for the good in your home (this all leads to the buy-out later if needed) So these agents spend their 1 1/2-2hrs in your home they go over some of the details,(not what they value your home at that is forbidded only sirvia ets that) how they would market it. internet, open house, agent walk throughs ect the normal stuff, but they do hint that it won't be good. Now these reports go to sirva and if the 2 agents are within a certian % (5%) of each other , if not a 3rd realtor comes in and which ever the 3rd realtors BMA comes closest to you take the average of thoses 2 and then you would list your house at no more than a certian % above that average, now your home must be on the market for a min of 120days (if sold you get a 2% bonus) after 120days the appraisal process would begin, where 2 appraiser would come in and appraise your home (this will be different that what the realtors did) once this is done (if the appraisers are two far apart you'll need a third) your house then stays on the market at the new price for 30days (note after the appraisals bonus drops to 1%) after a total of 150 days on the market you are extended a Guaranteed Purchase Offer (GPO). This offer is good for up to 60 days. after that 60days if you don't take the offer your on your own.
So from a sellers point I think it's a bad deal. They make you list it for 120days at one price that was arrived at by tell agents that they are to price it to sell in 60days. are you kidding. BTW the company is giving us a year to use this benefit if we choose. so we could start this process the last 6mo of that year, if we think the market is changing in our favor. Also we were not allowed to talk to a realtor once the offer for employment was accepted.
All offers go through sirva, we actual sell the house to sirva and they sell it to the buyer.
To any company out there looking to offer a buyout benefit to employees,it does not always make it easier on them. sirva is a business looking to make a profit and the profit comes at your new employees cost.
We have had buy-out options before but not one as bad as this.

Additional notes:
Currently waiting for 3rd BMA, when I found this website and posted my experience.
Please note your % may be diff erent from what we were offered and you marketing time line may be different as well.
2% bonus on a 250k home = 5,000 before appraisal
1% bonus after+ 2,500
I called 2 appraisal services and they both quoted a rate of $300.00 since they were so close no need to call a third. so sirva spends $600-900 in my area and our bonus goes from 5,000 to 2,500 sirva up $1500.50 and is already starting to make a profit. I took out .25cents for each call sirva had to make.

I would like to hear the sales pitch sirva makes to these compaines to bring them on board. they must use some of their profits for all the sugar that put on it.

Just someone not happy with the way things are going.
0 votes Thank Flag Link Mon Nov 16, 2009
We have made two moves with SIRVA. Each had thier own difficulties but overall, they were the two best 4,000+ mile moves out of seven in twenty years. Anyy long distance relocation will have difficulties but SIRVA did the best job for us. Broken items were quickly paid for; phone calls were quickly returned; the terms of our contract were all delivered. CARTUS was the biggest nightmare move we could have imagined! If your employer offers a CARTUS relocation -- demand SIRVA! or ssome other company. After our move, we continued to hear horror stories from CARTUS. Be patient and realize it won't be perfect and your move will be OK.
0 votes Thank Flag Link Sun Aug 2, 2009
This is my second time around dealing with Driva. The first experience in 2006 was great. This time you can tell how bad the market is. I have a pushy relo counselor that thinks she knows my area and market. She is continuously telling me to reduce, reduce, reduce, when my agent puts in the market report my house is listed at MARKET VALUE and that we just need to be patient. We are expecting a buyout today and I am certain it will be a lowball offer. I can say that this time all they care about is selling to an outside buyer and not my best interests. That is VERY apparent!!
0 votes Thank Flag Link Tue Aug 19, 2008
First, their buyout offer is going to be less then what they tell you it is at the beginning. In fact, at the beginning they have real estate agents determine the listing price then at the buyout they have a appraisal company. The two numbers are quite different especially, if you think about they changes the market can see 6 months later. Secondly, their buyout offer does come with lots of nick picky fixes to your house. For example, ant-tipping device on your range, which my range didn't come with. They decided to let that one go. I even had a professional check out the pvc pipes used on the water softener and they said it was up to code but SIRVA wanted me to fix it or remove the water softener. Secondly, their agents who supposedly are the top in their field are just average. Instead of trying to get you the most for your home, they just try to get you an offer. What they originally evaluated my house for did not reflect any of the offers I got. At the buyout stage, I didn't even get the fair market value. They offered me less. I was better off just renting out my house. Also, beware of the $300 option fee they give you. Even though I specifically asked them if it really is mine, they told me one thing and changed the story afterwards. Basically, they tell you it's yours for listing with them and even if you don't take their buyout in 6 months, it's yours. But what they don't tell you is that after you get your buyout offer you have to continue to list with them for 1 year. Which doesn't make sense since you know their buyout offer was so low. The person I did work with at SIRVA was very nice and helpful. She did help me switch agents when I wasn't happy. I think using them for a seller market might have been better than a buyers market.
0 votes Thank Flag Link Sun Jun 22, 2008
I have delt with them. However, I was not assigned to the client, they called off my sign. Therefore, I had no referral fee to pay. Worked out great for me! Sorry I don't have more information for you. Hope it works out.
0 votes Thank Flag Link Thu May 29, 2008
If you are relocating with Sirva brace yourself for one of the worst experiences in your life!!! I am working with them now and know several people who have or had delt with them and everyone was unhappy. VERY POOR Customer Service!!! (Maybe the whole bankruptcy thing has something to do with it.) If you are assign a relo counselor the first conversation will be your best, after that they leave you hanging to figure everything out on your own!! Also if you have a guaranteed buyout be prepared to be lowballed! Also, when they inspect your house be ready to have it nit-picked. They really don't want to buy your house so they try there best to find something wrong. Also, you have to stay on top of them about getting any of your expenses reimbursed.
The whole process with them is horrible, it is like having 2 yr olds in charge.
0 votes Thank Flag Link Wed May 28, 2008
My company works with Sirva quite often. I have not heard of any complaints from Buyers or Sellers and the company is easy to work with and to contact. I would have to say that if you are having a problem with them, try to talk it out. They have always been more than happy to help a buyer or seller work through problems with agents, or, worst case, re-assign them to a different agent. We have always been able to work through the difficulties and end up with a great relationship with the buyer or seller.
0 votes Thank Flag Link Wed Apr 23, 2008
Yes, I have worked with them in the past. So long as they put the customer's best interest first they are great to work with. in comparing to other national relocation companies, I've had better experiences elsewhere.
0 votes Thank Flag Link Wed Apr 23, 2008
I have worked with SIRVA many times and my experience has always been very positive. I have a listing with SIRVA Relocation even now. Also, I have not had any negative comments from my seller or buyer clients who were dealing with SIRVA. Hope this helps!
0 votes Thank Flag Link Wed Apr 23, 2008
We have worked extensively with SIRVA Relocation, and nearly every other relocation company in the country, handling transfers into and out of our market areas of Spring, The Woodlands, Cypress, Tomball and Houston. Relocation companies are engaged by the company for which you are employed in order to make the relocation easier. Sometimes it may seem a bit of a challenge but by and large it is in the transferring employees interest to utilitize this service.
0 votes Thank Flag Link Wed Apr 23, 2008
Yes, T, I have.

It was a very easy experience. Has that been your experience thus far? I worked with a buyer who relocating from CO to McKinney, TX who had a house to sell. We worked through our preferred lender, Katie Sparkman, and she even figured out a way since they had a guaranteed buy out to let them buy their new home and get in in time for the new school season (winter break) without having had to sell their existing home yet. It was a smooth process and I even have a testimonial from the buyer's realtor on my testimonial page. Please let me know if I can help in any other way.

Thanks,
Terri Hayley
Keller Williams
0 votes Thank Flag Link Mon Apr 21, 2008
I have had dealing with Serva in the past and they are no more of a pain than any other relocation company. Most of the dealings should be transperant to you and go through your agents and HR department. If you have a preferred agent that you would like to use tell them upfront, the biggest problem can be getting an agent that you can not communicate effectively with.
Web Reference: http://www.Find1Home.com
0 votes Thank Flag Link Sat Apr 5, 2008
I've had buyer and seller referrals from them several times and always found them easy to work with. If you are a seller, usually you don't have a choice on relocation companies. If you want the company benefit then you have to work with the company they assign or negotiate a flat cash amount and do everything yourself. If you are on the buyer side it may not make much difference depending on your company benefit. To me it doesn't hurt. If you don't like the agent they assign as your buyers rep then perhaps you can ask for a reassignment. Are you having difficulty?
Web Reference: http://www.teamlynn.com
0 votes Thank Flag Link Fri Apr 4, 2008
Bruce Lynn, Real Estate Pro in Coppell, TX
MVP'08
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