First, talk with your agent. There is a slight possibility that the showing agents really didn't talk to her. Typos in telephone numbers and malfunctioning answering systems can happen, and if so, then your agent really may not know about the appointments. Right now, you are getting showings, so your condo is being presented well so that agents want to see it.
Second, your listing is actually with the real estate broker, not the agent. Call the office where your agent works, and ask to speak to the broker or sales manager. Explain to him or her what is happening, and ask the manager to either speak to the agent (if you want to continue to work with her), or to refer you to an agent who will commit to following up with showings.
Third, if you are still unhappy, read your listing contract again, and see how to terminate the contract so you can list with another broker.
Finally -- no, you are not over-reacting. You hired this agent because you trusted her to sell your home, and you are going to spend a significant amount of money in commissions for it to be done right. Keeping her on track is not what you are paying for!
My recommendation would be to confront your agent. Clarify that you need to have the appointments confirmed with you. I would also contact the broker-in-charge of the real estate office and voice your concerns and frustrations to them. If you don't get a satisfactory resolution, you may want to consider "firing" your agent. Sometimes there are circumstances that cause us to forget to make a call or follow-up but it is not the standard of practice wer adhere to.
Hopefully, your scenario has changed since posting this question. Actually, I hope you sold the condo by now.
Not knowing what your agreement was in its entirety, I think it's harmful to trash other folks in the business. That being said, many folks don't belong in a service industry where communications is so key to their clients' (& their own!) "end-game".
Here's something I tell prospective clients... We'll agree on the ways we'll move forward ahead of time. If you'd like, I am more than willing to give you a guarantee, in writing, which will release you from the listing contract, should I not meet & exceed our initial agreement & your expectations. I'm betting, you'd only get that guarantee from the best & the most competent.
Again, hoping by now your unit has sold & your unnecessary stress has subsided.
All the best!
To put it bluntly -- your agent is lazy -- and obviously not providing you with quality service! When a listing is written, the agent and seller should discuss specifically how the showings will be conducted; i.e., lockbox, call agent first, call seller directly, etc., and that process should be followed consistently throughout the term of the listing. If you are paying the agent a commission, the agent should be doing the work -- not you. If you can get out of the listing, do so and find yourself an agent who will service you. Certainly if your condo does not sell during the term of the listing, do not re-list with the same agent! Unfortunately there are many sellers who are experiencing the same lack of service as yourself, and these agents give those of us who thrive on excellence of service and professionalism a bad name.
I provide my sellers with a list of former clients as references, and encourage them to call and ask about my service. Also, if you call me, I can provide you with a list of questions that every seller should ask of the realtor prior to hiring them to sell their property.
Ann Santee (201) 233-5278
Vice President/Broker Associate
Mark DeLuca Realty
I agree with much of what my colleagues have said. There is not any communication between your agent and you. It seems you need to have a frank discussion with them as to how they are not meeting your expectations. You can also have that conversation with their manager/broker. I hope this yields results for you.
Such practice by real estate agents is unfortunate and you can definitely call the office broker of record to voice your complaint. You do have an option to withdraw your listing due to your complete dissatisfaction with the service provided and list your property with another broker. During a listing presentation and when considering which agent is best suited to represent you and your property, please make sure that you advise the prospective agent of what you expect the service to be.
I can say with a complete level of certainty that most agents are quite dilligent in their duties, but, unfortunately, every now and then you do come across some who are not quite as responsible.
Communication is the key to any relationship and there is no communication with your agent you need to call their broker. As a matter of fact the reason why most people do not relist with an agent is that constant (at least weekly) call to you letting you know what is going on - even if nothing. This is the only way you know if there is another step you must take to get a sale.
As far as agents showing your home, have them call you directly for a showing and then to require them to leave a business card. I see u r in NJ and being a Jersey agent myself, it is commonplace.
Also many lock boxes record who has been in your home. Again, being in NJ, I know that by registering the lockbox online, that information is very attainable.
This work ethic, or lack thereof, is certainly not acceptable- not by you, and not by any real estate professional's standards. You hire us. We work for you. We answer to you. Our job is not only to sell your home, but to keep you apprised of all activity, offers, and changes in market trends. If your agent is not performing in this this manner, tell him or her of your dissatifaction, and be adamant in what you expect of them . . . within reason of course. Afterall were only human, and very few, throughout history are said to be mircleworkers.
Deborah Lerner-FILLMORE RE, BROOKLYN NY 718-332-8800
It is the true key to success to be able to answer your phone, or at least get back to everyone within the hour they call. At times, of course, we are in the middle of working with another client and can't but if not communicating within 3 hours, thats a bad sign of an Agent who doesn't care. All agents should have access to their email 24 hrs a day, since most of the buyer calls come through email. You should get a call from your Agent within a half hour of the buyer or other Agent calling to show your home. That other Agent or Buyer should get a return call within an hour with confirmation. I suggest you get a Withdrawal and Release from that Agent immediately, that Agent is hurting the sale of your home. Please feel free to call me if you would like to speak with me, or require assistance in selling your home. Good luck !
Our appointments are made through a centralized showing service, however, I have sold real estate where the appointment was made through the listing agent (listing agent would advise seller). After the showing, no matter how it is arranged, the agent should provide you with feedback from the buyer agents.
That's the way it is suppose to be!!!
Either way she should most certainly be contacting them for feedback on the property and then relaying that information to you whether it be positive or negative. Have you spoken to her about this?
I would contact her immediately and if that doesn't work you should contact her broker/manager and explain to them your concerns. If she still continues not to do what she is responsible for, I would ask to be released from your listing agreement with no further obligation and interview new agents to list your property with. Good luck! All our agents are Quality Service Certified and we are held accountable for our actions. I'm sorry to hear that not all agents have such standards.
Gina Chirico, Sales Associate
PNJP - Caldwell
973-228-1000 ext 132 (office)