First, I'm so very sorry to hear that, what should have been a pleasant arrangement, as turned sour. This can happen even IF your agent is not a relative. Clients and agents can have differing views on home buying, so it is important to talk about your progress every step of the way in order to continually fine tune your search, as well as your expectations of one another.
Unfortunately, however, I do agree that your relative and agent's behavior has put the purchase of a new home for you into some jeopardy. As the other real estate professionals have already mentioned, the next step is to contact the real estate broker. As agents, we are all "employees" (legally) of the real estate broker, so the good or bad behavior of any agent reflects wholly upon the good reputation and operations of the broker. He or she would want to know what is happening in your case--not to punish your relative, but to ensure that he or she (as the broker) does not become liable for issues that could have been avoided. At this time, since you have two offers pending, it's imperative to be on top of things in order not to mistakenly lose or buy both homes at one time.
Take the time to call the broker and ask to have him/her represent you for the time being. The broker should be able to intervene and either handle your home purchase by him/herself or assign someone within the company who can.
I wish you very good luck in this very touchy situation.
Area Pro Realty
Take the advice you have been given here and call her broker, NOW. They are responsible for her behavior and treatment of clients.
Tell the broker what you want in an agent and ask them to allow you to interview 3 agents he feels could give you what you need.
As for your family member, they are missing the key aspect of accountability to the client. Things should work for both of you, not just her. This is not the time or place to be sparing of her feelings, it is too imporatnt of a transaction to deal with nonsence.
Mark and Kari Shea
San Diego Real Estate Experts
Foreclosure, Short Sale & Investment Specialists,
Development Opportunities & Traditional Real Estate
My primary concern is that the listing agents may contact her directly with regards to counter-offers and she may be spiteful enough not to contact us regarding them. We have been patient with her over several months in looking at properties but we are now in "crunch time" and would like to buy soon.
I think we will contact the broker. Thank you all for your advice on this sticky matter; I highly appreciate it.
You should call her office and discuss with her manager and or broker. They can even assign another agent to you from her office if you would like. She has an obligation by law to you to present you with the counters if she receives them.
I certainly understand your situation, I have dealt with my out relatives and they seem to be the hardest to work with. If you have not signed a buyer broker agreement with your relative and she is not meeting your needs, you have no obligation to continue the working relationship. Actually it may be in your best interest to find someone who you feel comfortable and confident in working with.
If there is any thing else I can help you with, please feel free to contact me. Certainly wish you all the best.
San Diego Realtor Since 1988
Coldwell Banker Res. Brokerage
Long and Foster Real Estate Inc.