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Germaine Woo…, Home Buyer in New Orleans, LA

Do you know anything about dealing with (Home buying/real estate)Cartus Relocation or Cartus Financial Corp.?

Asked by Germaine Woods, New Orleans, LA Tue Feb 12, 2008

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15
My husband accepted a great new position within his company that is requiring us to relocate out of state. Unfortunately we have to deal with Cartus to get the relocation package that goes with it. We are only about 5 and a half weeks into the process and it has been an absolute nightmare. It feels more like 5 years!! We are suppose to get a buy out after 90 days but are quickly finidng out that Cartus would like to do everything they can to make sure that doesn't happen. The appraisals were ridiculous and after finding out how they "go over them and question the appraisers" we think they are trying to work their prices down. We had to get 3 appraisers because the first 2 were 25,000 apart and wouldn't you know it --their third appraiser almost matched the first one exactly. We got to pick the appraisers ourselves from their list of 3 appraisers. (I wouldn't consider that a choice) One appraiser took 10,000 off the price because we have a roof that we needed to replace. When they told us that we had to replace the roof in order to participate in the buy out we asked if that money would be added back to the appraisal. Theytold us that isn't the way it works. We continued to push and said we wanted them to go back to the appraiser and ask him. They supposedly did and said that they wouldn't be changing our buy out offer because he said he would not add the 10,000 back on. I called him myself because we did not trust them at this point and he said he would most DEFINITELY add the money back on because it was common sense that he wouldn't deduct for something that wasn't an issue. Here is the best part--they emailed us the next morning with an offer that was an increase of 12,500 dollars!! I hadn't even told them I had spoken to the appraiser yet. Their inspector came up with all sorts of "issues" on his report that are false also and I think that is their way of trying to make sure you don't take the buy out. I could go on for days about all of the shady things they have done so far. We are still fighting with them about our 3 page list of repairs they want done. Half of them are bogus and another 25 percent are just ridiculous. He actually complained that our screen door on our garage is not fire rated because it has a window. A screen door is optional!! Half of the people around here don't even have them. I guess we will take it off and give it away to make them happy--At least that is one of the stupid things we need to do that are free. My favorite one is the "possible mold" in places like under the kitchen sink where there is a mark on the bottom of the cabinet. The sink has never leaked --It is most likely from the cleaning products I keep there. We also have "possible mold" on the subfloor under our bathroom which has never leaked. So now even though we don't think there is a problem we have to get a company out for mold remediation. I could go on and on....They hooked us up with one of their mortgage people which was another joke. I am not an idiot and I like to always research what I am doing. He actually got annoyed with me because of the questions I was asking and with a tone asked me who I have been talking to and how do I know all of this! It was pretty obvious that he preferred an idiot he could take advantage of. Once our house is sold we will not be using cartus to buy in the new location. We just want to be done with them. Fortunately the way my husbands plan works we can use our won people and just get reimbursed for the costs. We lose the tax assistance but it will be more than woorht it because we cannot handle dealing with them any longer! They take 40% of the realtors commissions on both ends--buying and selling--so of course we are on the bottom of the list. The realtor they hooked us up with on the other end is totally useless. We made it clear that we have a 90 day window to move because our kids will be starting their school year next year at then new place no matter what it takes. Unfortunately, my husband and I are the only ones that seem to feel the urgency there. It is sad because my hisband truly loves his new job but he is hating himself right now for putting us all through this. We wouldn't do it again if we knew it would go like this.
It is particularly frustrating that when we disagree with Cartus we cannot resolve anything. When I ask direct questions we don't get answers. I told our "relocation consultant" that she never answers my questions. She always either totally side steps it or says she has to ask the contact she has with my husbands company. Funny thing was he sent her and my husband the same email last week and it said that it was up to her in regards to the questions we had. She still maintains it is up to him. They bounce us back and forth like a ping pong ball.
I would think twice if I was anyone reading these posts before taking a relocation job where cartus is involved.
1 vote Thank Flag Link Fri Jun 10, 2011
We bought a Cartus relocation services property and the only reason we have this home is because my realtor was SUPER on top of things! Cartus was ridiculous! They wanted us to sign a ton of papwerwork to protect them from any downfall. But when it came to doing what they needed to do they dragged their feet. Even to the point of having us wait 2 hours after we had signed all our closing paperwork on closing day and handed over the check for closing. There was no representative from cartus there and no one could get a hold of them to get their final seal of approval on the closing. A bunch of clowns run that company. We were told that it's not us that we were in the clear and can leave but we cannot access the property we just signed our life away for and handed over a ton of money for until CARTUS responded back with their FINAL OK. I find that laughable. WHY would I leave after all this without my keys to my house?o So we waited for over 2 hours for these jokers to get their ducks in a row. Meanwhile my loan officer, the settlement officer, the two realtors were all frantically trying to get a hold of someone alive in their Trafford PA office. Even the seller agent a Coldwell realtor couldnt make headway with anyone in that office. How is it that you would ignore the representative of YOUR choice? And how dare you animals think it's OK to make the people who bank rolled this enitre transaction wait around for your seal of approval? When you've know that we are closing for 60 days and our check and papers are all processed well in advance? Some nerve they have! The only way they will learn some respect is if business and sellers took their business to someone else. I recommend anyone who reads this to do just that.
0 votes Thank Flag Link Sat Apr 26, 2014
JURY FINDS CARTUS COMMITS FRAUD ON HOMEBUYER!!!

http://www.housedefects.com/13/album/30/Cartus%20Financial%2…
0 votes Thank Flag Link Thu Jul 5, 2012
This is a Foreign owned Austin, Texas based for profit financial institution. They handle many of the real estate transactions in our Erie, PA market, mostly for our largest employer, GE.
0 votes Thank Flag Link Sat Mar 31, 2012
I am a realtor in NJ and working with a couple that is short selling their apartment. I have a track record of negotiating short sales in 6 months or less. This particular one with Cartus has gone a year with a practice called "Steering". They steered the sellers away from a government program because Cartus is not able to do those deals. They steered us into a direction to stay with them, stating that the government program (HAFA) and their short sale program were the same. I knew I should have stuck to my guns and called them out but I accepted their explanation. They lied and I have proof in e-mails.

I am about to file a complaint to the attorney generals office. Not only are they inept but they failed to look after the investor of the loan and the sellers interest. They are only out for themselves. They did not acknowledge a rush to close by Dec. 31, a HUGE benefit to banks...And the sellers property was BPO'd 4 times!!!!

They suck so bad. Do not put any faith or trust into this company
0 votes Thank Flag Link Thu Dec 29, 2011
I am attempting to purchase a home from Cartus and it is ridiculous. We feel so sorry for the seller of the home because it has become a nightmare. There has been no contact or communication on their behave and an hour before we were to sign closing documents we were informed that they would not sign until the following week. Ok, well our kids were shipped off the grandparents 3 hours away, all utilities were scheduled to be installed, mail forwarded and moving truck & friends scheduled to arrive the following morning. How fun is it to cancel and reschedule everything involved in a move? But guess what we can't reschedule everything because they won't give us an exact date of when we can take ownership!! Oh, not to mention that all money was wired to escrow and I can't get it back but yet I don't have possession of the house.
0 votes Thank Flag Link Wed Feb 23, 2011
Run away from them. Every bad thing you read about Cartus is true and probably much worse than words can describe. We have been in the relocation process for four months and it has been the longest four months of my life. I am pretty much chained to a one mile radius of my home b/c I know that at any time I will get yet another email from Cartus that they need something signed- something that they already had b/c we had faxed it on no fewer than two occasions. Then there is the issue that they told us my husband's relocation package said we had to sell within 90 days and so after we changed real estate agents (the first one didn't even know how to forward an email) and still got no result (maybe b/c he listed our condo as a short sale 'by mistake' or didn't put up a sign) we had to take the buyout. Of course we had to take the buyout b/c we had already signed a contract to buy another condo in our new location b/c again- we were operating under the 90 days to buy/sell which turned out not to be true at all. But of course they will not put anything in writing. I'm not sure how they are in business still. There are so many other things I could get into but it's just too much to go through. Just don't even engage with them- you will give up valuable hours of your life that you will not get back.
0 votes Thank Flag Link Mon Jun 21, 2010
Stay away from them. VERY FAR AWAY. I got an offer for my dream job last november from a well known company that uses Cartus for their re-lo services. They gave me the name of 2 realtors to talk to. The first was extremely aggressive and listened to nothing I said. The second looked like he'd rather be anywhere than talking about selling my house (I should have taken this hint). I asked for a third reference. Even worse. I asked all the realtors the same set of questions and the 3rd ones (hubby and wife) became hostile. One of the questions was what was the weak point of my house,. They jumped on with 2 feet because they were annoyed that I'd asked what they had sold in the last year (0) and what their sales to asking point was. So I asked what the strong points were. They said the view and then spent 1/2 hour dissing the view! So I went with the best choice of those 3 - the aggressive one who continued to listen to nothing. Basically she let a painter into my house, didn't supervise what he did and tried to cover up and lie about painting a warm wood center island in the kitchen white, a move I had specifically prohibited. When called on it after the pics for the house went up, she said she forgot. There were a number of other lies, misrepresentations and suspicious actions that led me to believe she was in the business of getting work for her friends and family rather than the business of selling my house. The end came when she kept pushing 1 staging company at me for a pretty penny after I told her I didn't like them, but wasn't adverse to staging. She ran them at me 3 more times and got nasty when someone I asked to look at staging contacted her to get access to the house. While looking to support this staging buddy of hers, she ignored my questions regarding the weather and the need for a grass cutter (I was 3000 miles away and it was the seasonal transition time). So I sent one out anyway who informed me the cost was double for the first cut because the grass was so high!
So Cartus, who had said they would cut off the listing of anyone I didn't like, began hemming and hawing until I threw a tantrum about how her painting my island reduced the value of the house.I went home and found weeds in front that were waist high, dirty windows, plates off the light switches, a broken globe on the light in the guest powder room was gone with a bare bulb. It made the insistence on staging sound kind of broken and hollow.....
Now I have a new agent who I believe is much better, but Cartus takes 40% of the commission from the realtor, so guess what position I have on her list. I even told her I would take the hit on the relo benefits if they didn't register with Cartus, but she did anyway. Believe me, it's cheaper to pay 1% of the commission than to support the realtor's friends and families through the kickbacks that have to happen to survive as a Cartus appointed realtor.
The company uses Cartus for internal relos too. I certainly WILL NOT be using any more of their certified realtors, on either side, or sign up with any realtor that agrees to work with them in the future.
0 votes Thank Flag Link Tue May 18, 2010
So sorry to have sent that note so many times. My computer is really slow tonight. Last line, it was immensely stressful and ultimately we are returning home. Cartus wasted so much of our time, our money and our sanity. I can tell you we have contemplated a law suit against them for damages, but honestly at this point it is such a relief to be done with them we just want to move forward. I think it a shame that Cartus is even still even in business. Their incompetence has done real damage to both our family and the company who emplyeed them to represent us as they have lost a great employee for whom they will replace at great expense - monetarily, time and knowledge. We recognized the market was soft and knew it would be a challenge, but Cartus truly made it SO MUCH more stressful than it ever should have or had to be. I do not think going forward we would EVER accept a job if we knew Cartus was involved. Many peers at the office HATE Cartus - especially several who have been relocated multiple times within the company. Good luck and best wishes for your relocation.
0 votes Thank Flag Link Fri Sep 4, 2009
PART 2
Any way, back to the Cartus part - this is the fun stuff - after waiting for months and being seriously desperate as we are running out of time and MONEY to keep supporting two places, the Cartus attorney leisurely and tersely responds to the buyer - angering them to the point they walk away!! AND you will love this - you are not even given a copy of the letter he sends before hand to make sure he is properly representing you and your interest - oh no, that would be way to normal - NOT TO MENTION, spell checking his letter for him. Any way they ruined that deal, so we went back to the second offer, were they still interested? Yes they were...so we wrote up a contract with them. Bottom line, Cartus considered them a weak buyer and refused to enter into a contract - this ate up the rest of our time to sell - did I mention it took Cartus several weeks to come to this conclusion. I feel like I could write a book, there is so much more I am leaving out in the nightmare of a year we have spent dealing with these people. The icing on the cake was that after we were under contract with the second buyer, Cartus informed us that we would need to disclose - as in leave on our kitchen table - the heinous inspection we had suffered from buyer number one and treated us as if we were criminals because we were hesitant to disclose such a fraudulent inspection - in addition they informed us of this after we w the contract so we were not able to place the document in a format disputing each and every line item - as contract one was disintegrating, my husband flew home to address their inspection as some items really concerned us. Again only to discover as stated they were fraudulent problems. I know this sounds like I am rambling...so much happened. We truly could not believe Cartus could get any worse and they just got worse, and worse and worse. With the disclosure of the inspection items, we actually hired our own legal representation because our interests were in no way being protected. I do not think I have ever experienced poorer customer service. We were made to feel poor because we could not fund more of a loss - we were losing about $300K. Bottom line is our benefits expired. EVERY signal employee who had been relocated had a Cartus horror story
0 votes Thank Flag Link Fri Sep 4, 2009
PART 2
Any way, back to the Cartus part - this is the fun stuff - after waiting for months and being seriously desperate as we are running out of time and MONEY to keep supporting two places, the Cartus attorney leisurely and tersely responds to the buyer - angering them to the point they walk away!! AND you will love this - you are not even given a copy of the letter he sends before hand to make sure he is properly representing you and your interest - oh no, that would be way to normal - NOT TO MENTION, spell checking his letter for him. Any way they ruined that deal, so we went back to the second offer, were they still interested? Yes they were...so we wrote up a contract with them. Bottom line, Cartus considered them a weak buyer and refused to enter into a contract - this ate up the rest of our time to sell - did I mention it took Cartus several weeks to come to this conclusion. I feel like I could write a book, there is so much more I am leaving out in the nightmare of a year we have spent dealing with these people. The icing on the cake was that after we were under contract with the second buyer, Cartus informed us that we would need to disclose - as in leave on our kitchen table - the heinous inspection we had suffered from buyer number one and treated us as if we were criminals because we were hesitant to disclose such a fraudulent inspection - in addition they informed us of this after we w the contract so we were not able to place the document in a format disputing each and every line item - as contract one was disintegrating, my husband flew home to address their inspection as some items really concerned us. Again only to discover as stated they were fraudulent problems. I know this sounds like I am rambling...so much happened. We truly could not believe Cartus could get any worse and they just got worse, and worse and worse. With the disclosure of the inspection items, we actually hired our own legal representation because our interests were in no way being protected. I do not think I have ever experienced poorer customer service. We were made to feel poor because we could not fund more of a loss - we were losing about $300K. Bottom line is our benefits expired. EVERY signal employee who had been relocated had a Cartus horror story
0 votes Thank Flag Link Fri Sep 4, 2009
Cartus is a nightmare to work with! They are incredibly inept. The only reason I think they are still in business is because the market had been so strong their ineptitude was not as evident because properties still sold no matter how much you messed up deals. My husband took an executive position last April with a very well known company. It was a dream job and we were so excited for the opportunity to become part of their team. Little did we know the hell we were about to enter. They use Cartus as their relocation manager. We have relocated before so knew what to expect and that it would be stressful. All told we spent about $7,000 preparing our house to sell, we employed a house keeper every two weeks (we were all together in our new city, so she was essentially cleaning a empty of people house every two weeks), we DID everything Cartus told us to do, I filled out all of the paper work, etc. promptly and we had a beautiful home to sell. We quickly realized Cartus was a joke. Granted the real estate market was soft, but that just became an excuse at every turn and their patent phrase of "well, if we had a crystal ball" was the mantra by which they opertated. We constantly had conference calls begging for insight, help, direction - ANYTHING!! Nothing - they did not even confirm the numbers the realtors were giving them. We were not the experts! After 9 months on the market, with hardly any activity, we did some soul searching and dropped our $550K (we thought we would be selling 3 years ago for $699K so $550K was pretty severly reduced) house to $399K in a desperate attempt to sell. At this point, we had changed our "Cartus" approved realtors (we had two as the first was a joke and the second, better but still not successful) to an outside realtor - part of our soul searching led us to eliminate all Cartus r . Unfortunately with the market and where we live in Illinois, the ONLY sales were foreclosures so in order to have a chance of selling we had to be competitive with banks who have no bottom which totally anilated all of the value in our property. We were successful and had two offers come in within two weeks of dropping our price. We entered into a contract with one of the offers and proceeded to do inspection, etc. The inspection process was unbelievable, the inspector was a criminal (listed false problems - truly false - we have documentation to the falseness of his statements by licensed professionals - this is a new way the inspectors take advantage of you...because the are so slow on business they intentional sabotage sales so as to get repeat business - our licensed electrician has seen it happen several times!!). PART 1
0 votes Thank Flag Link Fri Sep 4, 2009
Cartus is a nightmare to work with! They are incredibly inept. The only reason I think they are still in business is because the market had been so strong their ineptitude was not as evident because properties still sold no matter how much you messed up deals. My husband took an executive position last April with a very well known company. It was a dream job and we were so excited for the opportunity to become part of their team. Little did we know the hell we were about to enter. They use Cartus as their relocation manager. We have relocated before so knew what to expect and that it would be stressful. All told we spent about $7,000 preparing our house to sell, we employed a house keeper every two weeks (we were all together in our new city, so she was essentially cleaning a empty of people house every two weeks), we DID everything Cartus told us to do, I filled out all of the paper work, etc. promptly and we had a beautiful home to sell. We quickly realized Cartus was a joke. Granted the real estate market was soft, but that just became an excuse at every turn and their patent phrase of "well, if we had a crystal ball" was the mantra by which they opertated. We constantly had conference calls begging for insight, help, direction - ANYTHING!! Nothing - they did not even confirm the numbers the realtors were giving them. We were not the experts! After 9 months on the market, with hardly any activity, we did some soul searching and dropped our $550K (we thought we would be selling 3 years ago for $699K so $550K was pretty severly reduced) house to $399K in a desperate attempt to sell. At this point, we had changed our "Cartus" approved realtors (we had two as the first was a joke and the second, better but still not successful) to an outside realtor - part of our soul searching led us to eliminate all Cartus r . Unfortunately with the market and where we live in Illinois, the ONLY sales were foreclosures so in order to have a chance of selling we had to be competitive with banks who have no bottom which totally anilated all of the value in our property. We were successful and had two offers come in within two weeks of dropping our price. We entered into a contract with one of the offers and proceeded to do inspection, etc. The inspection process was unbelievable, the inspector was a criminal (listed false problems - truly false - we have documentation to the falseness of his statements by licensed professionals - this is a new way the inspectors take advantage of you...because the are so slow on business they intentional sabotage sales so as to get repeat business - our licensed electrician has seen it happen several times!!). PART 1
0 votes Thank Flag Link Fri Sep 4, 2009
I had a really bad relocation experience with Cartus. I would absolutely request to use one's own realtor (which I did - she was the good part of my relocation). Unfortunately, you still need to submit receipts and bills to Cartus where it goes to their accounting department. At that point in time you become a person who will be treated like a common criminal. I had the price of a pizza challenged if you can believe it. I have submitted receipts for agreed upon property management services that then were challenged since I did not include the contract (this even though this part of the relocation accounting is reported to the IRS so if I did not pay out to the property manager and claimed my expenses it would be tax fraud). I have submitted receipts and contracts with very well known realty firms and had them demand a copy of my check. When I pointed out the fees came out of the price paid before I got a check from the realtor and that I never was billed directly, I was told I would have to wait for a year while they dribbled my own money back to me. I suspect they would literally ask to sniff your knickers if you submit a bill for dry cleaning.

I frankly have no idea why any company would put a new employee through the hell of dealing with this relo company. I do know why the government uses them - they like to rip off our brave men and women in the military at every chance.

Dealing with Cartus took hours of my time when I was trying to learn a new job and perform in a new environment. I would have been less stressed if they had just given me a check and told me to handle it all myself. In fact two years later I am still fighting to get agreed upon services paid for. I can say that anything you can do to avoid working with them would be well advised. That includes using your own realtor, getting your own appraisals and structuring your own loan.

P.S. the realtors who work with Cartus have a vested interest in telling you that Cartus provides a good service. Spend some time looking for any one who does not have such a vested interest in Cartus. See if you can find a good word about Cartus - that will also be a great way to waste even more of your time

Meg

Home buyer and Cartus relocation victim
0 votes Thank Flag Link Wed Mar 18, 2009
Yes. I bought my home from Cartus. It was easy and pain free.
0 votes Thank Flag Link Tue Feb 12, 2008
You're one of few! Cartus is a company full of crooks! They steal from everyone in the process: the realtors, the lender, the moving companies, etc. Everyone has to give Cartus free money if they want the business. All the money you thought you were getting from Cartus, they stole from the other people in the transaction!
Flag Wed Jun 5, 2013
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