Are you looking for and offered on bank owned property? If so, patience is one of the most important parts of the process. Lender-owners can take many days to respond to offers...if they respond at all. His-Her answers may be coming directly from the listing agent, which can be conflicting, who knows very little during the offering process and even after an offer is "accepted" and waiting for final approval from the investor. If you are offering and pursuing "short sale" properties the process can be extraordinarily long and with very little, if any, communication along the way. Lenders that own property, or considering approval of a short sale, pay no attention to your time frames requested and will answer, or not, in their own sweet time. ANY agent representing a buyer will certainly experience the same in these situations. Proper offering structure, providing pre-approvals from approved lenders and any other documentation requested up front will speed the process yet, it can still be a waiting game. One that requires much patience and understanding of the process. It can be very frustrating but, switching agents, if this is what you are experiencing, may not be the best choice. If you have a full time agent with local knowledge and an understanding of the process relating to short sales or bank owned property.....stick with them. A good relationship with a knowledgeable REALTOR goes a long way and will contribute to your success. Do you owe your agent anything? It depends on the contract(s) you signed with them. Even though this is a "buyers market" competition for bank owned homes that are in good condition, in desirable neighborhoods and priced below market, is quite fierce at times. Hang in there and....good luck in your search.