Hi Karen, to add to what Gloria stated. The listing broker may not be the broker in charge of the property when it goes back to a bank. They are working for the owner who lost the home. If the redemption period is up , you may have seen someone on a regular basis checking up on the property. This would be an agent assigned to watch the property. Do not hesitate to ask anyone looking at the property if they are a Real Estate Agent or from the Property Preservation company. They will be able to provide a business card if they are. You may also notice a sticker on one of the windows with the Property Preservation Companies contact information. They are always willing to be informed of the condition of these types of properties. If none of this is possible, then by all means, contact your local officials. They have a way of maintaining the exterior of these properties and billing back to the owner of record. We are all in this together because it affects every neighborhood across all demographics. By working together we can help maintain our neighborhoods and our property values. Good Luck.