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DebinCA, Home Owner in Westchester, CA

As a buyer (with an agent) what can I do in dealing with a very frustrating listing agent? The listing agent

Asked by DebinCA, Westchester, CA Tue Jan 1, 2008

doesn't return phone calls or email until my agent makes 2 or 3 calls to her. I am a serious buyer with a good job, great credit and loan approval - not a looky-loo wasting an agent's time. In a market such as this I would think a listing agent should be doing everything possible to sell their clients property. I nearly missed the deadline for making an offer on a short sale because the agent acted as if she couldn't be bothered in dealing with my agent. Do I have any recourse with this particular agent? I am in first back-up position on the offer should the first paty not be able to close escrow (in their promised 12 days). Or, as a first time home buyer, am I being too worrisome?

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My goodness! I would advise you to use your agent in all communication with the listing agent. and avoid the frustration. The most you could do is report this to the broker who will handle the agent.
1 vote Thank Flag Link Mon Apr 14, 2008
This isn't about the quality of you as a buyer. It's about the quality of the listing agent. I don't think you're being too worrisome. I think you're expecting professionals to act that way. You're right, a listing agent should do everything possible to sell a property. There isn't a whole lot to do in the case of an agent not returning calls. Your agent may consider contacting the broker of the listing office to complain. If you trust your agent, trust that he/she is doing everything possible to assist you in every way.
1 vote Thank Flag Link Tue Jan 1, 2008
That is frustrating and I'm sorry for that but you did mentioned it was a short sale and your in second position? That could be the problem, the listing agent may have to deal with a third party who only works business hours and who is dealing with multible files. There are plenty of houses available, I'm sure you'll find something that works even better if this one doesn't pan out. Good luck,
Michael Doyle Realtor
1 vote Thank Flag Link Tue Jan 1, 2008
Thank you for the prompt replies! In answer to Cindi:
1) It is my understanding that the lender has approved the first offer as of Dec 21 and the party had 12 days (working days, I assume) after that date to get their inspections, financing (I assume they have cash as a 12 day escrow is tight) and close. The short sale was listed at a "bank approved price". I don't know much about how things work, but I am working under the assumption that meant the bank will accept the listing price so all offers at that price were cleared?

2) My offer was to put down 10% and finance the remainder.

3) Yes, my lender approval was sent along with the offer.

4) I'm not exactly sure what you mean, and my agent is new (she has only 1 sell at this point), but I know she is calling the listing agent when she says she does. My agent is very good about letting me know what she has or hasn't heard.

I know that other offers will present themselves if this deal falls through, but the process does take a toll on this first time buyer. And this was a really good deal!
0 votes Thank Flag Link Tue Jan 1, 2008
Several questions:

1) I am assuming the party in first position will close escrow in 12 days AFTER lender acceptance.....I ask because I do a lot of short sales and I had one lender that took 5 months to make a decision;

2) As a first time home buyer, do you have a down payment or are you going 100% financing?

3) Did your agent submit your lender approval letter with the offer?

4) Are you sure the issue is with the listing agent?

Your agent should should indeed contact your agents supervising broker if he/she is not getting timely answers. Hang in there -it's a great time to buy!
Web Reference: http://www.cindihagley.com
0 votes Thank Flag Link Tue Jan 1, 2008
The Hagley G…, Real Estate Pro in Pleasanton, CA
Your agent needs to contact the broker responsible for the listing agent. Even the holidays shouldn't be an excuse for not SELLING a listing!! :) What are you looking for? Have your agent contact me!! I return all calls within 15 minutes if I don't answer them personally!!
Web Reference: http://www.TerraBruns.com
0 votes Thank Flag Link Tue Jan 1, 2008
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