S, Real Estate Pro in King of Prussia, PA

How to deal with an arrogant selling agent who answers your questions with only capital 'YES' and 'NO'?

Asked by S, King of Prussia, PA Fri Dec 7, 2007

Thanks for all the pros advices!

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Sounds like you are working with a top producing agent that has forgotten how to consult and has become a dictator.

I think the bottom line here is communication. Their lack there of and your need for communication. Communication is the key to every good relationship. If you feel your agent is a good agent in every other way then have a sit down to clear the air. Communicate what you need from them including how you need them to communicate with you. It should be their goal to exceed your expectations and make you feel comfortable. If they do not react well to your conversation and/or if their ways do not change then they may not be the best fit for you.

Being able to mesh with your agents personality and them with your personality is so important.
0 votes Thank Flag Link Fri Dec 7, 2007
Sometimes agents suffer from a condition know as " Assumptive Topical Intelligence". This is when they have become so knowledgable about a subject they forget others do not have the same level of understanding. What ,to them, seems obvious may, to the rest of the world, be obscure. It can be frustrating for both sides. The way to get around this may be to address it head-on. When you ask a question, phrase it so that a "yes or no" answer will not be an option. Also remind the agent you will need things explained to you in layman's terms. When it is brought to their attention that you are not satisfied with the current communication style they should be able to adjust.

If the agent is truly rude (they could have just been in a hurry and hit the "caps lock" key) you should really consider hiring a buyers agent. (It should be considered even if they're nice) Your agent is your front-line defense when faced with less than ideal sellers and agents. Many of your questions can probably be answered directly by your agent and for any that can't, they can deal with the arrogance. A good buyers agent will bring a lot of value to you throughout the home buying process.
3 votes Thank Flag Link Sat Dec 8, 2007
Not knowing the specifics, Like how long you have worked with the agent or if you have a business relationship agreement with them, It's hard to say without making assumptions on the professionalism of the agent. I'll answer giving the benefit of the doubt that it was an isolated incident.
Have a sit-down with the agent (this is no time to play phone tag) , Grab 15 minutes and a cup of coffee to go over YOUR needs, wants, and "Expectations". Be prepared that the agent also has expectations of you.
Hone in on precisley what you are looking for and then just simply ask...... Is this agreeable and can you provide this service? If the answer is yes, Move forward and set a timeline. if the answer is no, Interview agents that can and will work woih you.
All that being said, Keep in mind that there are plenty of Full Time Professional REALTORS® but there are also plenty of part time, just got their license, jump on the bandwagon (so they thought) newbies.
I think for the sale or purchase of a home, You should hire only the best...... meaning someone who has YOUR BEST INTEREST AT HEART and the experience to to perform.
1 vote Thank Flag Link Thu Jan 3, 2008
S-
There is no room for arrogance in the real estate profession-period. There are far too many excellent hard-working, diligent agents available that are willing to help you. RUN don't walk to find yourself a buyers agent that you are comfortable with and can relate to. They will be your number one defense between you and the arrogance. You are their top priority and you will be able to go to them with any and all of your concerns and questions and expect your questions to be answered fully and completely! Good Luck!
1 vote Thank Flag Link Thu Dec 27, 2007
An arrogant agent should never be tolerated! It may be well worth contacting the broker and voice your concerns about this agent. Believe me, the broker will be greatful.
1 vote Thank Flag Link Fri Dec 7, 2007
You gave an excellent example in your own question at the top here.

Using interrogatives such as How, Why, Where, Who and What and When ? require the respondent to give an answer that is more detailed than the answer to questions that begin with Is? Isn't, or Do?

I recall my teachers used to append test questions with statements such as. "Please give detailed explanations of how you came up with your answers"
In math "show your work"
Or even "answers must run between 25 and 100 words"

hope this helps.
1 vote Thank Flag Link Fri Dec 7, 2007
Jim Walker, Real Estate Pro in Carmichael, CA
MVP'08
Contact
S-

much of the advice that has been given is from the point of view that you are the client.

I read your question as that you are the buyer's agent and have to deal with the selling agent as you work through the transaction.

The only advice I can give on that is that you have to put your clients interest first and that by doing that they can be your shield or your sword when dealing with that type of agent.

I find and working in the same market that you are, that I have come across one or two like that and the best way to handle them is to play to their ego or deflate it.

Either way you can do that using your clients requests or concerns and if that does not work talk to their Broker. Brokers tend to want the community to get along and if there has been other trouble with the agent it might be best to get the Broker involved or go to MCAR.

Good Luck.

It's not me is it?
0 votes Thank Flag Link Tue Aug 10, 2010
That's an easy one. Just say "Next!" Then move onto a agent who represents YOUR best interests.

Best of luck!
0 votes Thank Flag Link Thu Dec 27, 2007
S,
Be firm and express your interest with the condition that your questions must be answered. If you're truly interested in the property and you don't want things to get tense then let your agent ask the tough questions for you.
0 votes Thank Flag Link Sat Dec 8, 2007
It might just be that your asking questions about an open listing. Agent's are very protective of those, especially in the city. You need to find a way to assure them, that they have nothing to worry about.

Joe Bronx Westchester
0 votes Thank Flag Link Sat Dec 8, 2007
Has the agent previously answered your questions w/ detailed explanations? If so, the short answer may be affirmative of past explanaions, or delivered for emphasis.

if you are being left in the dark and need explanation, let your agent know that you need better commucation. Phrase your questions in such a way that a "yes" or "no" does not address the question.
Even when you get a yes/no answer, follow it up with with "Why do you think that?"
0 votes Thank Flag Link Sat Dec 8, 2007
Deborah Madey, Real Estate Pro in Red Bank, NJ
MVP'08
Contact
However, if "AFTER" training your agent on how to property answer your question, he/she still answers with a YES and/or NO, it speaks loudly that

1) The agent does not quite care about you as a client
2) The agent might not have the best communication skill
3) The agent might risk offending (or not being able to communicate to) the listing agent and/or seller (probably listing agent as he/she will not be talking directly to the sller)
4) The agent might just not have the right tool to be a succesful agent fot the client.

or, if you ask the same questions to others and you still get the same kind of answer, then

You might not be asking the right kind fo question.

Sylvia
0 votes Thank Flag Link Fri Dec 7, 2007
Sylvia Barry,…, Real Estate Pro in Novato, CA
MVP'08
Contact
Move on and find another that will answer your questions more appropriately.
Web Reference: http://www.PatrizioRE.com
0 votes Thank Flag Link Fri Dec 7, 2007
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