There are many agents that refer to their office and all of the agents therein as â€œthe team.â€™ As most have mentioned earlier, they often use other agents to run the open house. There are also agent teams as well. They often get together to either support each other or an experienced agent may recruit someone newer or with less experience to help manage their workload.
In any case, you should have been told before the open house. Itâ€™s a good habit to introduce the agent to the seller for two reasons. The first is to introduce the agent to the seller so that sellers know who is in their home in the event that they come home early or like you, drive by and see a strange name on a sign. The second reason is to do a thorough job at the open house. If the agent is in the home for the first time at the open, how could the adequately represent the home?
You are justified in your feeling however, it is in common.
Best of Luck
Coldwell Banker Residential Brokerage
There are benefits to having many agents from the company hold the property open. The biggest advantage is that more agents are familiar with the property and therefore better able to sell it to whomever they may be with or meet at other open houses.
If you "want him back" talk to him. It is not at all shady but probably nothing more than an assumption on his part.
This happens in all industries, which is why it is important to ask who will be working on your account, and meet those people, interview them and make sure you feel comfortable with them BEFORE you sign any contracts.
If you only want to work with one person, it might be a better idea to work with a smaller organization or someone who works alone, and has the time to manage your sale. If you dont mind working with a group of people, than your current situation might work for you; however, from experience, it is much easier and more effiicient to work with 1 contact, not a team.
It is very common for Realtors to have help with open houses. If I have 6 listings that are being held open on a specific Sunday, you know and I know that I cannot possibly be at all open houses at the same time. In order to do each house justice, it needs to have a single host for an open house. It is a very common practice. That in itself should not cause any undue alarm. I think that maybe communications could have been better to keep you informed that he would not do the open house personally and that he would have an agent he trusted and works with at your home. I don't think it should have a different broker's name.....not sure what to say about that.
To me it sounds like the "team" he is referring to are other agents in his office and that he personally does not have a team. Either way this is not bad for you. The more agents that see your condo the more opportunity you have to find the right buyer. Many agents carry more than one listing so we enlist the help of other agents within our office. It sounds like your agent was in communication with the agent that held your home open which is great. As long as he knows what is going on and can follow up with the potential buyers that came through the door you have nothing to worry about. I usually provide a cheat sheet for agents holding my listings open which outlines all the details I want them to point out to prospective buyers. I am just a phone call away if the buyer shows interest to answer questions that the host agent may not be able too.
This is a very common business practice that does not mean he handed you off to a less experienced agent. It simply means he needed help with an open house. Just communicate with him and ask him to keep you in the know on who will be showing your home.
Some agents do work with teams, and it can be to both a seller and a buyer's advantage when that is indeed the case. As most of the agents have stated, it should have been explained to you at the time your agent took the listing. Then, before the open house, you should have met each member of the team; they should have seen your house (as your listing agent did). This way, they would know all the "ins and outs" of your specific property.
By the time your first open house was run and you questioned your agent about the open, for sure you should have been advised that he/she was not there. It was a perfect opportunity to tell you how he/she handles opens.
Make an appointment to meet his team. If there is any one you are not comfortable with, let your listing agent know. It is our job (as agents) to keep our customers happy.
By the way Susan, this is not a typical "bait and switch". It is standard practice. The only thing wrong here is that the agent didn't advise the seller firsthand.
I can relate...Like many agents, I have more than one listing at a time, and it is impossible to be in more than one place at a time.
This topic usually comes up when I first meet with a potential client to list their home, so it is not a surprise later. I ask other agents to hold my listings open for me all the time...I always obtain the seller's permission first, and they have the right to say no of course. I have had a seller tell me that they only want me to hold their home open, and I can fully understand that. I work solo other than a behind the scenes assistant who helps with paperwork, and do not have a "team" as they are referred to these days. I do network with a lot of agents in my office and in other offices within my company, and do not just ask any old warm body to do open houses for me.
On the other side of the coin, depending on my work load, I occasionally do open houses for other agents too. Even with many listings, some are occupied, and others I do not want to hold open every weekend.
Thank you for your question.
If the Realtor had told you upfront that he was working with a team, how would you feel?
Probably better, than if he was working solo.
I agree, he should have told you. After the fact, do have a face to face and ask to see his marketing calendar for the next month.
If you do not have ten showings or two offers in the next two to three weeks, what is his plan?
Your REALTOR should let you know what is going on.