Home Selling in Grand Rapids>Question Details

Dana Clausen, Other/Just Looking in Grand Rapids, MI

What services do buyers and sellers most value from Realtors?

Asked by Dana Clausen, Grand Rapids, MI Sat Aug 25, 2007

I'm always looking to improve my services, as the industry progresses... please let me know what service you value!

Help the community by answering this question:


I love all these answers, but I sure wish a consumer would answer!
2 votes Thank Flag Link Sat Aug 25, 2007
I Think actually I know. The Service they value most is....SERVICE!
The client expects you do be honest. everyone should be honest.
Show them that great full service Realtor. They will see the great value.

I guess you are new. The millionaire Real Estate Agent, by Gary Keller, will help you.
Disclaimer I do not work for KW
1 vote Thank Flag Link Sat Aug 25, 2007
Mr.P, Other/Just Looking in Arizona
Results !!!!!!!!!!!!!!!!!!!!
0 votes Thank Flag Link Wed Nov 6, 2013
Every realtor should have access to the most important tools that make a difference in both buyer's and seller's transactions. In this tough real estate market, providing solutions for (1) folks needing to sell quickly, (2) buyers looking to purchase with bad credit or Zero down payment , it is absolutely pertinent that as a realtor you are able to make the right match in a timely manner!

Here is your SOLUTION!!!

0 votes Thank Flag Link Thu Aug 14, 2008
To be educated in most areas of real estate. To have the answer or know where to get it. To keep buyers and sellers educated on their personal situation. To have knowledge of the current market and to keep up on the education of new situations in real estate.
0 votes Thank Flag Link Thu May 8, 2008
Hi Dana,
The Trulia voices so far have been good..Patrick gets the highest marks. He recommends reading (a book by a fellow Baylor grad, so yes read it!) and hard work (I told another Baylor grad that he need to study and get good grads. I told to him that he shouldn't rely on football to pay his bills. I got that one wrong, Mike Singletary did ok in his football career.)
The lastest economic insight into establishing customer base is "authenticity". Buyers want "over"due diligence to take the risk of buying in this market -- and it's unique! prices falling and mortgage rates in flux.
best of luck
0 votes Thank Flag Link Thu Mar 27, 2008
free hot dogs and good attitude
try it, you never know


good luck
0 votes Thank Flag Link Thu Mar 27, 2008
You question is great; the answer(s): treat everyone with the golden rule, and be the best you can... we all are still learning in this profession, and it is still a people business. Honesty, being a market expert, hard work, and attention to details are great attrubutes of a great agent.
0 votes Thank Flag Link Thu Mar 27, 2008
Trust is good. Actual knowledge about the market you are showing homes in doesn't hurt!
Web Reference: http://www.OwnGR.com
0 votes Thank Flag Link Tue Mar 25, 2008
Dana, I think the answer is TRUST.
Web Reference: http://www.gomelinda.com/
0 votes Thank Flag Link Tue Mar 25, 2008
Ok, here's the consumer's answer: As a Seller, I value the check. He he.
I personally do well with smart Realtors who tell me the truth. It will get me the check faster.
I probably have a bit more experience than the average consumer, so my answer is likely not true for all consumers. I once referred a Realtor friend to a neighbor who was interviewing agents for a listing. i said, "He's pretty smart, so just tell him the truth." That turned out to be bad advice as my neighbor listed with another agent at about $100,000 over market. But at the end of the day, Sellers who will not listen to you are just going to cost you time and advertising money, anyway.
On this pricing thing: don't just say it - prove it. Bring comps, bring comps, bring comps. I also personally value a true marketing PLAN. Not just stick it in MLS and hope it sells. Since every one says that the web sells, I want a professional web presence. I don't want my property on an amateur web site, with typos and bad format. A template gone wrong.
Good question and thank you for asking.
0 votes Thank Flag Link Wed Nov 14, 2007
Dana, I commend you on always wanting to improve your skills and services. Buyers and sellers #1 want to know that they are being taken care of from beginning to end. The only way to let them be certain of that is communication! I agree with Connie. So many people have the impression that their REALTOR did nothing for them when the reality is probably that the REALTOR did not communicate his services to the client. Do the work and then tell them about it. Quality Service is what it is all about!
0 votes Thank Flag Link Wed Nov 14, 2007
From what I read, Seller's rank communication as #1. As far as buyers, I agree with Alicia. Connie
0 votes Thank Flag Link Wed Nov 14, 2007
Honesty, integrity and Professionalism.
Web Reference: http://www.2905bonnell.com
0 votes Thank Flag Link Tue Nov 13, 2007
I think it is working through the tough parts of the transaction. Anyone including the seller can throw a sign in the yard. It's knowing who to turn to when the going gets tough. What can you do for the client who has sold their home and now can't qualify for a loan to purchase a new home due to underwriting changes in the middle of the process? What can you do for a seller who has contracted on a new home and will loose their earnest money if they can't close due to contract fallout on the home they're moving from. What can you do for the seller who has negative equity? How can you make the process easier for everyone?
0 votes Thank Flag Link Sun Aug 26, 2007
Bruce Lynn, Real Estate Pro in Coppell, TX
In my experience they value integrity, loyalty and honesty! Be available, answer questions, keep communications open. I find more sellers complain that after they list their house, they never hear from their realtor again, and when the try to make contact their agent does not return their call! Buyers, usually I find most buyers easier to please. The process for buying caters to the needs of buyers.
Web Reference: http://carriecrowell.com
0 votes Thank Flag Link Sat Aug 25, 2007

I would piggyback on what has been said and also add: communication, communication, communication!

In today's market place our clients have high expectations of us but mostly we need to communication our knowledge to them (ok this translates into service). The key to any successful relationship is communication.
Web Reference: http://pamwinterbauer.com
0 votes Thank Flag Link Sat Aug 25, 2007
Pam Winterba…, Real Estate Pro in Danville, VA
Dana great question, I agree with Todd consumers are looking for honest answers, If you show them the cold hard facts they cant argue them and they do appreciate the honesty, even when its not always to their benefit.

My best answer is treat people the way you want to be treated and you will attract the people that can and will work with you. Be yourself always inspite of what others are doing including people in your own office and other Realtors, be yourself! :) if you don't know an answer to a queation be honest and tell the client you will get it for them. They do appreciate Realtors who dont act like they know it all, they do discern sincerity... and sincerity always pays off in the end....if not with one client it will the next.

you cannot be all things to all people all the time... but you can always be true to yourself and thats a great feeling that shines from within.....

Your gonna do great.
0 votes Thank Flag Link Sat Aug 25, 2007
In any market, but specifically in this current challenging market, I have found that buyers and seller alike have really valued hard facts about the market. Regardless of what a seller wants to hear, I have found that sellers value the honest truth about the market. If you can grab a hold of relevant stats and figures about the market for a seller's specific property, you will also be able to advise buyers very well too.

As an example, my team subscribes to Big House Data's monthly stats and quarterly inventory packages for Washtenaw County.

Monthly Stats (http://blog.team366.com/?s=market+stats)
Quarterly Inventory Reports (http://blog.team366.com/market-statistics/)

Best of luck! You appear to be heading in the right direction, if your question is any indication.

Web Reference: http://blog.team366.com
0 votes Thank Flag Link Sat Aug 25, 2007
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