Then, if the other agent still seems condescending, uncooperative or negative you need to go to whoever is above them and let them know it is happening. Keep each conversation along the way, including the past comments in a log, so that you have documentation for your broker and the other agent's broker if needed.
As Michelle stated, some people are just jerks! But, in my opinion, we- as professionals need to see to it that the level of professionalism is kept up as high as possible- so we can't just allow the jerks, "ethically challenged, etc just continue "willy nilly" without commanding respect for ourselves.
Good luck. If you ever have clients with needs in the North San Diego area, please give me a call. I'll make sure YOU look like a STAR by taking great care of them!
2007 President, North San Diego County Chapter Women's Council of Realtors
In my area which is Tampa Florida there are a couple of builders that overall are hard to work with, but these same builders have horrible rankings with the buyers also. Obviously the homes we tend to sell are the ones that work best with us and our buyers. If we show the homes of these builders then we hear from the buyer later how unhappy they are there. Often the newspaper ends up filled with the stories of the builder who does not satisfy their customers.
Virtually all of our builders are a pleasure to work with, but when I get a sales person that I can't work with I ask for someone else or ask for their VP and everything changes.
your problem appears to be with this specific agent, not the builder (in this case, some builders are difficult too). You may have to work with him/her again. So, before you go the the Sales VP or Broker of Record, address the issue directly with the agent. Grab a time when there is no one else in the sales office. Casually start the conversation by asking if you've done something wrong or offended them in any way (even if your pretty sure you haven't). This way, the agent will be less defensive and more cooperative. If the agent makes a complaint about you or your skills, valid or not, apologize to this perceived slight. If the agent is uncommunicative calmly state that you expect to be treated as a professional, and will extend the same courtesy to him/her. That really ought to do it. If not, then talk to the agent's supervisor as well as your own.