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The Hagley G…, Real Estate Pro in Pleasanton, CA

Have any Realtors had a bad experience with new construction?

Asked by The Hagley Group, Pleasanton, CA Mon Jul 30, 2007

I am currently working with an agent with a fairly large builder that seems to like to stand in the way of the transaction. Odd since the market is slow at the moment. Unfortunately, this home meets my buyers needs perfectly. My two favorite comments so far..."do you do this part time," and (to the buyer) "I'm paying your Realtor all this money and all she has to do is set back and wait for the check." Nice.

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Cindi, I think you have gotten a great range of answers across the board. I'd approach it first, as Bridgette commented, by taking the position of asking if there is something you have done- and how can we make this work bettr for everyone. Let the agent know, however, that you really can't have negative comments made to your buyers about your professionalism, and that you are going to be here "to help through the whole transaction" whether or not the builder expects that.

Then, if the other agent still seems condescending, uncooperative or negative you need to go to whoever is above them and let them know it is happening. Keep each conversation along the way, including the past comments in a log, so that you have documentation for your broker and the other agent's broker if needed.

As Michelle stated, some people are just jerks! But, in my opinion, we- as professionals need to see to it that the level of professionalism is kept up as high as possible- so we can't just allow the jerks, "ethically challenged, etc just continue "willy nilly" without commanding respect for ourselves.

Good luck. If you ever have clients with needs in the North San Diego area, please give me a call. I'll make sure YOU look like a STAR by taking great care of them!

Patti Phillips
2007 President, North San Diego County Chapter Women's Council of Realtors
Encinitas, CA
800-680-9133
2 votes Thank Flag Link Mon Jul 30, 2007
Realize that many Developer agents get minimal comm. or even a flat rate to rep the Seller, it's the Buyer commission that is higher. (That's why they take that gig--many are stuck in an office 9-5 waiting for business.) So in a down market, this agent may be feeling that he/she'll do all the work and you came in and "stole" commission from him/her. Re: the PT question, be honest with yourself and think if you've done anything that would give that impression (using wrong forms or not having your own forms, not being readily responsive to calls, etc.) And some agents are just jerks.
2 votes Thank Flag Link Mon Jul 30, 2007
Hopefully that has to do with the sales rep the builder has in the model center and not the builder itself. I would ask to speak to the sales rep VP and you should see things change.

In my area which is Tampa Florida there are a couple of builders that overall are hard to work with, but these same builders have horrible rankings with the buyers also. Obviously the homes we tend to sell are the ones that work best with us and our buyers. If we show the homes of these builders then we hear from the buyer later how unhappy they are there. Often the newspaper ends up filled with the stories of the builder who does not satisfy their customers.

Virtually all of our builders are a pleasure to work with, but when I get a sales person that I can't work with I ask for someone else or ask for their VP and everything changes.
1 vote Thank Flag Link Mon Jul 30, 2007
Cindi,
your problem appears to be with this specific agent, not the builder (in this case, some builders are difficult too). You may have to work with him/her again. So, before you go the the Sales VP or Broker of Record, address the issue directly with the agent. Grab a time when there is no one else in the sales office. Casually start the conversation by asking if you've done something wrong or offended them in any way (even if your pretty sure you haven't). This way, the agent will be less defensive and more cooperative. If the agent makes a complaint about you or your skills, valid or not, apologize to this perceived slight. If the agent is uncommunicative calmly state that you expect to be treated as a professional, and will extend the same courtesy to him/her. That really ought to do it. If not, then talk to the agent's supervisor as well as your own.
0 votes Thank Flag Link Mon Jul 30, 2007
If I have any issues, I go over the agent's head. That doesn't just include conflicts with the agent, but also critical negotiating points or problems with the construction. I'll go straight to a manager at bare minimum. If that doesn't resolve whatever issue I am having, I find the designated broker. Things seem to get done when you speak with the actual decision makers. I find that the higher ups really don't want to waste time on the trivial stuff (which is why they try to let the salespeople handle all of the contact with the buyer/buyer's agent). If they know that I will be pestering them instead of the sales depatrment, though, resolution gets expedited.
Web Reference: http://rayandpaul.com
0 votes Thank Flag Link Mon Jul 30, 2007
Most builders require that you use their forms for purchase agreements. I have had a representative tell my prospective buyers that it would be better to work with them directly and cut me out. My biggest problems was getting one builder to make the house right after the buyers went to the closing table. During the first rain, the fireplace leaked, and not just a little, they had water pouring into the home, ruining the new carpet. We really had a struggle getting the builder to fix this, as he had moved onto a new subdivision.
Web Reference: http://carriecrowell.com
0 votes Thank Flag Link Mon Jul 30, 2007
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