As an agent, you would think that my fleet of contractors would swoop in and deliver my affects and me safely to a new home without mussing a single hair on my head. Not exactly. The last time I moved, I happened to be in the market for a new moving company (my go to guys closed up shop). After asking around the office, I was given the name of a small family company by a trusted associate. I set the appointment, and the move date comes before I know it. The guy who was recommended was booked, so I got his brother. The day of the move, I am completely stressed out. My wife was 7 months pregnant at the time, so in addition to finalizing our transaction and conducting my regular business, I had unassisted packing duties. Perhaps I did not do the greatest job with my boxes, but I did not think it necessary for the mover (we'll call him Vince with Arrowhead Movers) to start using profanity. After volunteering to personally move anything he did not feel comfortable taking, my wife pulled him aside and asked him to cut me a little slack. I came outside with a box to listen to my pregnant wife being berated in language that would make a sailor blush. Lovely sentiments such as, "You don't know who the F*&@ I am! " "Do you know who you are f%$*ing with?" There was a moment of just standing there stupidly in complete shock, before I snapped to and nearly had a fistfight in my front yard. After regaining some semblance of compsure, I ordered him off the property. All of my furniture came back out of the truck and was piled up in the carport. I was to give possession of my house the following day, and there we were with no mover and 75% of our earthly possessions just sitting in the driveway. One 1962 full size, manual transmission U-Haul, 10 nerve jangling trips, and 1 dented side panel later, I had moved the stuff out of the driveway and into the new house. The next day, after frantic calls to my company's relocation department, I was bailed out by another mover (who we'll call Dirks Allied Movers). All of the big items that I could not handle were mercifully moved for me by a terrific team of guys. When I sit back and think about it, it blows my mind to think that this was how a Realtor, a possible avenue for referral business, was treated. Imagine what my clients would have been subjected to if I had passed the name along before my little test run. Gives me the shivers. I've had a few laughs with my associate about it, with the punch line usually being some variation of, "I'd hate to see the guys you don't recommend!"
I own a moving company and have heard everything! All movers can make mistakes (will make mistakes), and the best will live up to them and fix the problem. Most horror stories begin with "I found this mover on the internet..." . The second would be "I hired these guys on the corner..."
NJ is an 'attorney state' and most all closings are settled by attorneys, not title companies. My buyers prefered to use their family attorney who was not well versed in real estate closings. Despite my 72 phone calls to the the attorney the prior 5 days, the loan docs were not processed and delayed closing.
My buyers had no where to go. Their household belongings were aboard a local moving truck, including all personal care items. Closing was rescheduled for the following day.
My buyers went to check into a local Marriott. An hour later, they showed up at my door, and set down two animal carriers. Fluffy and Spot were not welcome at the Marriott, so my buyers brought them to my house.
Fortunately, we love animals!
They closed the following day. Fluffy, Spot and the buyers are happy new homeowners.