Best of luck.
This is one of the reasons many real estate agents are electing to avoid "short sales." We put our agents first and do what we can to make their transaction as sooth and painless as possible. When things like this happen, the fallout quite often end up landing in the lap of the agent....
We are sorry for the way this has worked out for you and recommend that during your next round, looking into the "foreclosure" market were the savings are at least as good, the property ownership is in the hands of the bank, and the bugs have been worked out.
The "Eckler Team"
It could be a case of incompetence vs. lying... tough to figure out since you are not privy to those conversations.
4 months is long but I've heard of 4 month short sales going through... no one here can give you good advise on your situation as we are not involved with the specifics. You know the drop dead date... the last date of the Redemption Period. You could try to stick with it to that date...
I haven't heard many (any?) stories of banks saying "no" so much as banks saying "not unless we get $X" I don't think it is a case of non response = no but no way to know from the outside looking in!