You are not alone in asking that question. As I realtor, I often cannot get in touch with fellow realtors. Speaking for myself, my primary contact phone is my cell. I find it the most efficient method for getting and retrieving phone calls. Occasionally, people leave messages on my office phone. Admittedly, I am lax at retrieving those messages as it is used primarily interoffice. You should not have to hunt down a realtor. Those realtors who take their careers seriously will be one, at most, 2 phone calls away. Use the lack of return phone call as an indication of what future service may be.
My website gives out my direct number that rings first in my home office and then transfers to my cell phone if I am not at home. Everyone runs their individual businesses in their own way. We are each accountable for our own actions...that's more than enough for me!
Its like any business, if you don't return calls, you will fail and go out of business. Remember most realtors are P/T and I have learned not to deal with them too often unless I have to. I want someone who lives, breaths and eats real estate, not the person who pretends to be one because they took a 5 days course. When a realtor doesn't return my call in 48 business day hours, I nix them from my list of people to deal with. There is no reason for them not to, and if they can't return my call, I expect the reason to be on their voice mail message so I don't think their blowing me off. I lost a good investment property the other day because the realtor whom I called 3 days earlier never returned my call. Its now day 7 and still no call.
Every business, job, career is about follow up. Most love the title of being a realtor but most are no where near being one. They haven't the foggiest clue what one should be and even if they did they couldn't be one anyways.
I'm not sure if you are talking about agents in NYC but I've had a problem myself as a consumer, an agent and a broker with this in both NY and Arizona.. Many brokerages do not have a forwarding system in place and if you should call looking for immediate assistance after 9-5 or on weekends, you can't get any help..Many agents don't even return calls days later, even to other agents! I understand that for security reasons even during business hours, one might not want to answer a call from an unknown person, as if you advertise in any way your phone number is out there... and that's where caller id is helpful. I myself make a point of answering my phone or returning calls asap, if I am in the middle of a meeting or after business hours. What really irks me, is when you can't reach an agent at all from Friday till Tuesday, as that's when many buyers are interested in learning about or viewing a property A large brokerage should be able to have a system in place, where a phone inquiry is always answered by a person (preferably an agent or broker on call) and answers provided as soon as possible.
Licensed Real Estate Broker & Brokerage
We are sorry about this unfortunate turn of events.... Please be assured, this is not the norm. From our stand point, when agents are busy and can not take the call they will return your call as soon as they become free.
Keep trying and trust the wait might be worth it. Things happen for a reason.......
The "Eckler team"
I have had many occassion when I chose to let a call go into my voice mail,such as
When I am showing a home (the customer/client gets my full attention)
When I am taking or reviewing a listing with a client(they get my full attention)
When I am driving(even with my hands free) I answer maybe half my calls,many connections are poor and callers can't be heard or can't here you ,Many times lookers ask questions you can't answer as your driving
I wonder just how safe it is to be on the cell phone when your driving even with your hands free set up?
I have my numbers from my office and my family show up with the name on my cell phone just in case there is an emergency or a critical question to be answered.
Okay call me a lousy agent,I just feel a call back in a few minutes is just fine.
Most dont see real estate as a profession, no difference between realtors and attorneys, doctors, CPA's, name a few. As with many we rather speak with clients were we can focus on your request have a professional conversation.