If I have said this once, I have said this a thousand times: "Mortgage Lending is a service business". There are very few lenders that have specialty products. Most sell the same programs and are very competitive with fees. That means the lending team, the Loan Officer, Processor and Underwriters make or break the deal. If the LO you are working with is too busy to answer your calls or questions they will not give you good service.
I think generalizing that Wells Fargo is the problem is wrong. Every company has good performers and some that are not so good. I have used a local LO at Wells Fargo here in Phoenix and have received excellent service. I recommend her every chance I get.
Find another LO that has time to help you. A good lending team will make it much less stressful.... more