I'm really sorry that you have had a bad experience with our rental efforts, but I do want to thank you for bringing it to our attention, as now we can work on setting it right for you.
After investigating the listings you gave us, we have found that none of them were listed through Trulia, but were syndicated to us through Postlets. We have already taken these listings down and will be following up on how these fraudulent listings got onto our site in the first place, and how we can speed up our response time to you.
Again thanks for bringing this to our attention. The quality of our listings can only get better as you, the community helps us to spot problems and suggest improvements. We listen because we want you to have the best experience, and because we're renters too!
If you have any more questions or comments Claire, please feel free to reach out to me directly at firstname.lastname@example.org
Community Manager, Trulia Voices
Although the real estate industry has its share of 'crap,' I would say that as with any field, not very one is dishonest.
I agree that the best way to go is hire yourself a buyer's agent and stick to MLS-based websites.
I'm sorry to hear that you've experienced problems looking for a home to rent. As a few of my colleagues have mentioned below, talking with an agent and working with someone you're comfortable with is head and shoulders easier and more productive than trying to go it alone.
I don't handle that many rentals, but I do know someone who specializes in rentals and I'd be happy to put you in contact with them. Feel free to contact me and I'll be happy to set this up.
Better Homes & Gardens/Mason-McDuffie Real Estate
2200 Union Street
San Francisco, CA 94123
Working with an agent that works for you is definitely the way to go. They will have your best interest in mind and be able to steer you in the right direction in terms of purchases and/or rentals
If you have any questions please feel free to contact me!
Buyerâ€™s Specialist | DRE# 01887446
Better Homes and Gardens Real Estate
2095 Rose St, Ste 100 | Berkeley, CA 94709
[t] 510.517.7238 | [f] 510.780.2110