Dustin Baker, Agent, Santa Barbara, CA
Here is the details on TP - keep in mind I have a full time marketing manager that does a lot of the TP work but will include his comments / thoughts as well:
The Good: By far the most comprehensive system of the 4 I have tried. Good user layout. Their mobile app is without question #1. Mobile is easy to use and mostly intuitive - love it. Allows a good amount of detail and options. Have had to use customer service twice, both times went very very well. Was not long hold times like others claim - maybe 4 minutes -
The Bad: This is not an apple product. We use macs and although they are apple "friendly" a lot of the functionality we have to run VMWare to use. Having said that - most of this has to do with importing contacts and template changes - so once set up, you can do almost anything on the mac.
Clearly programed by different people - they have tried to come up with their own terminology "my business" instead of calendar - why?? So that takes some time getting used to.
Takes time to set up - my marketing manager has dedicated 60 hours this month in inputing and learning the system (not all at once) he's a smart MBA from a top 30 University - so plan on taking time to learn if you want the most out of it. Like anything if you don't use it - than it's a waste.
Finally - on the desktop (again mac) it is slow.
Their template editor is SO SO basic - for this reason we still use get response / constant contact for email campaigns. Per their service they plan on upgrading this in the next few months......
Conclusion: I would suggest it purely for the mobile function. It takes getting used to and there are some features or things that you can tell someone who doesn't understand the agents needs created, but given the four I tried this one is the best for me. provides detailed records and basic email campaigns, while keeping everyone at your mobile finger tips.
Hope this helps!
That being said, there are a lot of Realtors who swear by it and would not be without it.
You probably already have Outlook on your computer (free) ... I do not mean Outlook Express.
Whatever contact database you decide to use (and you MUST use one)...take classes and be an expert so that you can make your database work for you. Learn how to put it to work and to do all that it can do.
The one thing about their e-mail system that I don't like at all is that it's not in real time. You have to keep refreshing it to get your e-mails. If you forget to refresh it you won't get your e-mails until you log in again. Not cool. . .
You can set it and forget it for many tasks. You can integrate other systems that convert leads. Many of these integrations are only known and used by top producers.
Does top producer help you get to the next level in your real estate business? Yes. Is it worth the technical trouble of setting it up? In my humble opinion yes, yet you may want to hire a pilot.
There are other less expensive & less complicated products out there available.
I previously posted that I had some trouble getting a listing to show changes that I made. The listing did show the changes later, but it was annoying to post changes and not see them when the page was reloaded. The problem has not come up again with the other listings I've added and edited.
She has contacted MLS to obtain the authorization and code to activate the IDX support, but we haven't done that yet.
When we get the IDX working, she will pull the plug on her old website and say good riddance to the company that designed and maintained it. The old website is very nice but the service from the website developers is very slow and their fees were very high. They also prevented her from hiring anyone else to work on it.
I do feel that using topproducerwebsite.com is one of the cheaper ways to get a real estate website online that looks decent. But you have to have some time to wade through their setup wizard. Adding and maintaining your listings takes more time, but is also basically filling out forms.
My opinion is that editing listings would be easier if they refreshed pages more often. I tried everything I could to look at a current version of an edited page, but it seemed that the 'remarks' field of a page that was being worked on wasn't updated for the entire afternoon. I even repeatedly cleaned out the cache of my web browser. In desperation, I deleted the page and it obediently vanished from the site. But when I re-created a new copy of the page, the old version was all that would load.
I believe that their system did record the changes made to the pages, but may have been waiting for the system to be less busy before updating the page. It was annoying to me and made editing the page more time consuming.
We still haven't activated the IDX support for her website. That is my next project.
I am a Real Estate Virtual assistant . I have worked on TP for one of my client . If you want any service you can join me on skype - neelsingh18 my email id is firstname.lastname@example.org, for futher details please just contact me on skype or mail me. Thank you
Anyone know of one that has app for phone?
I'm pretty much a techno-geek and this monster is COMPLICATED and the learning curve is quite steep! 3 weeks in and I still haven't figured out how to set up contacts and leads (what's the difference anyway?) and there's so many different campaigns that seem to be duplicates, I can't figure out which one to use. I'm super busy, too, so I don't have time during the day to call customer service or read lots of instructions online. I need it to just work. Also, each component seems to be owned by a separate company, and there are separate control panels and usernames and passwords for each component. It was said to be seamlessly integrated with Gmail also, but it's not yet. So you need a Top Producer email address to make this thing work. So now I have another email address to track and another calendar to use in addition to my normal email and calendar. Whew!
Well, I tried to cancel and they said I had 3 days in which to cancel. Really? Yeah, it was in the terms of agreement I received AFTER I paid. And... get this... they didn't even deliver my Top Producer access codes until 6 days after I paid. And they haven't even delivered all the components yet after 4 weeks. And they still won't cancel me. I had to actually cancel the credit card I used.
The pitch was good on the website and from the salesman, but once they have your money... be very skeptical.
Lynn911 Dallas Realtor & Consultant, Loan Officer, Credit Repair Advisor
The Michael Group - Dallas Business Journal Top Ranked Realtors
They keep up with trends in the market place better than any other contact management program out there. Of course, it is a real estate product and that really helps. I am not enamoured with their CMA program, but Top Connector is an essential component for easily transferring data from your MLS and creating your listings. I have one of their web sites as well and find it is very user friendly. My favorite product is Market Snapshot. I am including a link to their demo page. Top Producer University offers online classes to get you up to speed and their tech support (I call often for assistance with questions on 8i is second-to-none!
It's also great for mailers.
I highly recommend using it. Give me a call if you have questions.