All real estate agents in New York are regulated buy the New York State Department of State (DOS). You can lodge a complaint with DOS and they will investigate and if there actually was a wrong doing, if so the agentmay have to pay a fine and/or lose their license.
Mitchell S. Feldman
Associate Broker/ Director of Sales
Madison Estates & Properties, Inc.
Office: (718) 645-1665/ Cell: (917) 805-0783