It is best if you call several times and email. This is because you could have used the wrong email address or I have so many phone calls I can't get to the emails. I can't tell you how many phone calls I get where there is a bad connection, or they talk too fast and I simply cannot understand the phone number given. And cell phone call backs are also a problem because they don't have a vm box set up, or don't answer my three callbacks, etc.
If you email a question that is answered in the ad, I too will not answer your email. Or, it might be rented or in the process of going through and we are in limbo, the renter is not approved because I haven't finished checking their references/job/ former landlord and they have not given me their copies or deposit yet, or any of the dozen components of a lease deal.
Even though I am very hands on and free with details and information, there are just times when I don't have the time for people who are not paying attention and don't do their research.
I have handled hundreds of calls a week from renters and have to start from scratch and educate every one of them. I get many emails from soldiers, and I love to work with them but they are spinning a dream and want to plan their homecoming which is great fun for me as a military mom myself. I treat the military member as if they were my own and that takes a lot of time and worry. Its great when a soldier contacts me, looking for a place on line and sends a friend/wife/hubs to look at the property and approve. I have never had an unhappy military family rent from me.
I have gone out on a rainy night to show property to people who email and text who say they really want the property, have their deposit ready and have already driven by then I learn that they have lied about their banned dog and their horrible credit but then they don't like something about the unit.
Hang in there, its a pain to move and a real hit or miss. It is also impossible when I have to run an ad on a property before it is vacant! Because I can't show it and it won't be available in time for the new renter...there are so many things that can go wrong with timing and paperwork!
IF you are interested in our vacation rental our main website http://www.robertscottages20.com or phone 760.434.5743