Your agent should be doing these things for you and since you called another agent, on your own, you got into this mess. Find an agent, deal with them, and let them make offers for you. If you paid money to another agent as an application fee I would be looking for answers. That agent has a broker who is in charge - find them them and contact that broker ASAP.
Donald A. Mituzas
Licensed Associate Broker
Vice President - Westchester Putnam Association of Realtors
Prudential Douglas Elliman Real Estate