The new direct deposit program, and new customer self service are NYCHAâ€™s efforts
to provide value added service to participating Section 8 landlords. The customer self-service portal provides the expanded capability to review inspection notices to help expedite the resolution of issues related to meeting apartment standard guidelines. Another improvement will allow landlords to send email requests to NYCHA staff responsible for voucher processing to speed resolution of issues and allow electronic transmittal of documents. A full set of Leased Housing Directives outlining practices
and procedures is also now available to landlords on the portal, and is accessible by a password provided by NYCHA.