I would file a complaint with LLR and send them an email to advise that they are in breach of contract and if they do not respond you will terminate the contract. If you are local stop by their office and demand an explanation. In the end you may find out they are scam artist. If they are a real company you may end up suing. Also ask to see their license before turning your property over to a property manager. You can verify if they are legit by visiting the LLR website. Good Luck!