Rental Basics in 29205>Question Details

Gleeks-51832, Home Owner in 29205

How do you file a complaint against a property manager for failure to represent the owner's of the property with multiple defaults on the?

Asked by Gleeks-51832, 29205 Fri Apr 15, 2011

agreement? We rented our home through a property manager - from the start our requirements for the property were never conveyed to the individuals who rented the home. More than the agreed upon number of people were allowed to move in with multiple pets when we specifically said no pets and the property walk though was not done for a month. The tenants were never told they could not have pets even though we had multiple conversations with the PMer about this issue. At this point the tenants have to move out for violating the lease, but the company was supposed to help them find a home since they are the ones who showed them a house and rented it to them with the knowledge that they had pets and we as owners did not want pets in the home. Is there any standard that property managers must follow in order to maintain licensing?
We are having to deal with the tenants directly. We have discovered many of the things we were told were relayed to the tenants were never brought up to them.

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You can file a complaint with the SC Real Estate Commission. If too many complaints are filed they could definitely lose their license. I would also suggest you consider suing the PM for violating their fiduciary duties and try to recovering damages as a result of the pets being in your home. Good Luck.
0 votes Thank Flag Link Fri Aug 2, 2013
If you concern about whether the property manager is handling the property correctly, please make sure whether you have everything in writing.

some of the tenants are not telling the truth. They will tell the PM that they do not have pets. Later, the pets are showing up in the property.

It is better to get a copy of the lease agreement from the PM, if it stated that no pets are allowed on the contract and the pets showed up, that is the tenant's fault. You can only evict them and ask for compensation of any damage.

If the lease does not address it, that is the PM's fault. You have the right to fire your PM.

As far as to the license, you can call real estate licensing board to find out more details.
0 votes Thank Flag Link Thu Aug 4, 2011
Sounds like you have a bad PM. You can always call the SC Department of Labor, Licensing, and Regulation (LLR) and file a complant or get your options. Property managers are licensed by the Real Estate Commission and their number is 803-896-4400.
0 votes Thank Flag Link Fri Apr 15, 2011
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