It seems a little out of line to me. I would keep calling in person until you get some answers. If you don't get any satisfaction, call the state of MN Attorney General's office. I would just hate to see you be defrauded.
You can decline to provide that information online, as you did. And they can decline to accept you.
And more specifically: How did you plan on sending that information? By mail? Fax? Are those any more secure? Not necessarily. And that only protects the transmission. Once your information arrives--whether by a web form, mail, or fax--you have no control over how the recipient will handle or protect it.
I'm guessing that they have a way of doing business, of processing applications. You're asking for an exception, a different way of handling that. At the very least, you've disrupted their process. At worst, you've pegged yourself (in their eyes) as a trouble-maker--someone who's starting raising issues even before the application's been approved.
Understand: I appreciate your concern. It's not out of line. But they have their way of processing applications, and you've decided to seek another way. There's a risk to that.
Hope that helps.
How did it go?
Better question... When are you ready to buy in St. Paul? HUD homes and bank owned properties are still selling for less than what any traditional sale.
I don't think you are dealing with a MN thing, this is probably more of an issue with this specific company. If you truly are as appaulled as you seem, I'm curious why you would continue to want to so business with them.
Keller Williams Premier Realty