Huh, sounds like you're getting the run around! I don't know of any laws that prevent you from going into an unsafe house. While I am a licensed realtor, I DO NOT have a property managers license. I've shown property listed in MLS "Enter at your own risk" as it was a handy man special. If I can walk into a new construction neighborhood with a buyer without hard hats on, I don't see why you couldn't go see the home. It sounds like they've had PLENTY of time to remedy the situation. If you ask for your money back, they need to give it back. I've had a property management company here in the charleston area treat my clients the same way, and I fought for them to put my clients in a hotel because the home wasn't ready due to their neglect. Unless there's an underlying circumstance that you're not aware of, they are not treating you professionally. If all else fails, a property manager in the state of South Carolina is required to be licensed with the Real Estate Commission in Columbia and if you feel you need to you can file a complaint with the board, as we are all held to certain guidelines and governing laws. Good Luck!