I am glad I found this website because I was thinking of buying Morningstar Bamboo Flooring from LL. Now I don't know what to buy. I live in the Lakewood area (CA). When we bought the house, it already had bamboo flooring in the front part of the house. I want to continue it throughout the house. Does anyone know of a reputable bamboo flooring store in the Long Beach/Orange County area (CA) area?
About 3 months after professional install, one area has lifted off the sub floor (buckling), the rest of the floor looks to be lifting/swelling at the joints (cupping). I can hear "hollow" pockets in other areas. I'm so perplexed how this material can get such RAVE reviews but then have SO many issues.
I'm not going to bother contacting lumber liquidators because they will only blame the installer. I witnessed personally the entire process and materials and method used. It was the approved standard.
For those reading considering bamboo, I'm not sure if its the brand (was not cheapest at $5+ per sq ft) or the humidity in San Antonio (we have a lot) but I'd make sure to do intensive and repeated moisture testing of the air (RH) and subfloor before installing.
I have included the link below for the type of flooring I purchased. Follow the link and towards the bottom of the page, you'll see the tabs that say specifications, accessories, and "review"s. The reviews tab gives you all the feedback from people who have purchased and some people posted before and after pictures so you can see how the wood looks when it's laid down. This is actually how I made my decision to purchase the type of flooring I want.
Hope this answer helps!
I used tar paper (roofing paper) for a vapor barrier over the 3/4 plywood that the carpet had been striped from. I also purchased the proper nail gun as the manufacture recommend smaller cleats than your average flooring nailer could handle. 4 years later we sold the house and didn't have any issue at all...no expanding\buckling..no shirking...no splintering. It was SUPER durable...in fact that's what brought me here.
We had a house built and paid 15k ($11 Sq Ft) to have hardwoods installed through out and they are terrible. Less than a year they are scratch..dented ..beat to death. While the MorninStar Viper held up soooo much better in those 4 years than less than one for the new floors. I'm considering ripping out the 'new' stuff and replacing them with the same we installed in our old house. But reading reviews here has me thinking otherwise. I'm wondering if something has changed with the quality of Morning Star @ LL. I gotta say I'm a little scared to do it now
This company has a class action suit on them . Five thousand down the drain for us,
Jim Dallas, TX
An occasional splinter catches the dust pad when cleaning but not excessive. I can honestly say that my house being new 5 years ago, there were heavy chemical smells from the carpet and paint for quite awhile. We know that "new house" smell.
We hope it isn't so, we like the floors.
PS, LLI will swear up and down you have moisture issues...but we have a built in humidifier and an air exchanger. I actually cranked up the humidifier to the point our windows were "sweating" in an attempt to counteract the problem. You also need to have transition pieces "t-molds" every 25-30 feet and in every doorway between rooms. They don't volunteer this info and we also added 5 t-molds in an attempt to fix our floor.
I finally solved the problem by installing 2" wide metal strips at transition points on the floor which was a good solution since it gave the floor a stylish industrial look.
I had also done my livingroom in Brazilian Cherry from them. I found the boards lacked quality control on width and varied excessive because they probably came from trees other than cherry.
I'd avoid Lumber Liquidators.
Not true. This flooring has only been in place four years now and it looks like it was installed in 1980! I would not recommend bamboo floors -- except for their beauty. Good luck.
By mid February, a gap began forming at a kitchen island and ran to the opposite wall, about 11 feet. It rapidly grew to a gap 5/8ths of an inch wide, running the full length of the seam, and jumped laterally at an end joint to the next seam over. A zig zag gap.
There are now, around the perimeter of the room, at least 12 smaller gaps, some as wide as 1/4 inch and four foot long.
In isolated cases, the flooring has shrank lengthwise, leaving gaps up to 1/8th inch at an end joint.
Also,, the surface of some of the planks have seemed to have "crinkled" and are no longer smooth. Cupping does not appear to be a problem.
After a long period (basically waiting on LL) and submitting a questionnaire and photos twice, I received a form letter this past Saturday (21 June 2014) from the "Customer Care Review Team" essentially giving all the reasons for flooring problems and any problems had to be someone's fault other than LL. The letter was not even signed.
It did say that If I want to refute their decision, I could have the floor inspected by a certified inspector (which they gave a couple of names - sounds chummy) at my expense and they would reconsider my claim. One inspector quoted a $450 charge and I have not heard back from the other one yet.
We are disappointed and upset with the flooring, but are very disappointed and aggravated about the total lack of response and effort on the part of Lumber Liquidators. My teeth are clinched as I write this.
The above address is to a video regarding Morning Star Bamboo. I've had this installed in my house and I'm having the same problems. The product is defective! It shrinks, separates, and the clicking magnesium does not hold which causes the boards to separate and cannot be fixed unless the boards are removed. Not to mention the formaldehyde that is used in the adhesive which is 4 times the level and a carcinogen that can cause cancer. My husband and I both have been experiencing sore throats and coughing since this floor has been installed. I have done everything to the book as far as humidifiers, taking care of the product (never thought I would have to babysit my floor) and I still have separations and boards that have un-clicked throughout the rooms where it was installed. It looks horrible and is an embarrassment.
I don't reccomend anyone buying this product.
Good Luck to all of you!
My name is Jessica, and I am a legal investigator. I am looking into consumer complaints regarding Lumber Liquidatorsâ€™ bamboo flooring, and I would like the opportunity to speak with you regarding your experiences. Please contact me by email at email@example.com or call me at 800-901-5119 at your convenience. Thank you.
It might be worth checking out, at least you know their warranty policy is better than "Liquidators".
GOOD LUCK with your floors.
Boca Raton, FL
We live in Colorado, a very dry climate - very little humidity - no problems with buckling or anything. I've read some stuff about bamboo floors becoming too dry, but it looks as beautiful as the day it was installed!
There have been a few light scratched from moving a chair without padded bottoms across it. I used a slightly dampened rag to buff it and it came out. There's still a light dent, but hardly noticeable. I think you've just got to be careful and care for bamboo floors just like any other hardwood floors.
I've heard about the formaldehyde concerns, but haven't experienced any ill effects (yet...), I heard that formaldehyde comes out if you try to sandpaper the floor in order to refinish it.
"Morning Star uses urea formaldehyde, which information indicates emits more gas than the other form of formaldehyde. However, I do not know what is considered to be a safe level of emission. The data I received was provided by Lumber Liquidators and is titled Material Data Safety Sheet. I learned that the EPA was holding public hearings in the spring of 2009 to study the potential toxicity of formaldehyde in wood products used residentially and commercially, but I don't find anything current on its website." from http://forums.consumerreports.org/n/pfx/forum.aspx?tsn=1&
Here's some more info:
& updated from that article: http://www.treehugger.com/sustainable-product-design/bamboo-
99% of the answers posted here are completely against buying from LL. It seems that the same story is being told over and over again. With that in mind, you are being fairly warned by consumers like yourself. If I were you, I'd run the other way. LL's ads have always caught my attention because they're slick, colorful and the prices seem very low. Which leads us to another old but true addage, "If it looks too good to be true, it probably is........." The LAST thing you want in your home is formaldehyde, OMG. There must be tons of flooring companies in and around Hoboken, go find one!!!
Boca Raton-Miami Beach, FL
January 25, 2013
I was wondering if you ended up getting the bamboo floors from Lumber Liquidators and how it worked out. I'm also thinking about getting the tiger strand version from LL but keep reading conflicting reviews on LL. Any help would be greatly appreciated!