First: We ARE NOT a fraudulent company, it is true we are a freight forwarding company and we work sending packages or shipments to Venezuela, Colombia and Ecuador, being our strongest business with Venezuela.
Second: The enrollment on our webpage is absolutely online and free, unfortunately this means that anyone can become a 'customer' for us, (most like Amazon.com or I'm sure a lot of your websites as well) and this is also the case for the vast majority of the Courier Companies that work with South America. (i.e: Liberty Express, which is completely unrelated to us)
Third: We do not have any means whatsoever to verify that the orders our clients place online are legitimate or not fraudulent, we do not receive any kind of credit card information when a package arrives, nor do we place orders for them, clients are 100% responsible for what and how they purchase things online.
Fourth: When the package arrives at our facility it is introduced to our system in around 2-4 weeks AFTER it's been received, and even then we wait for the clients to pay for our freight charges BEFORE we send the package (We DON'T accept credit cards to pay for the freight, they must deposit in our accounts in Venezuela, in Bolivars, in advance and we don't receive any USD from them).
Fifth: The entire process can take anywhere from 2 weeks and up to 3 months, sometimes more. We do not "play dumb", we know that in spite of our biggest efforts to avoid this, there is really limited things we can do. But if during the time the package is in its way to us or in our facility we are contacted by the seller of any of the items, stating that the order was placed with a fraudulent credit card information and you want the package back, we will happily return the merchandise back to you! All we need is an email from you requesting the package back, a copy from the invoice and the shipping label.
Sixth: Skycel Express is our counterpart in Venezuela, they're a domestic shipping company and they receive our fright and distribute it to our clients, like us, they are NOT a fraudulent company.
Seventh: We have been operating for around 7 years now and we only moved ONCE, and that was on 2011 simply because we needed a bigger warehouse. Not because we were "getting too much attention". Oh, even after we moved, neither our website nor our name changed.
Eighth: We have all of our TSA regulations and permits up to date and we comply with their guidelines, we also have scheduled and unscheduled check ups from them, and we have complied with all their requirements, there's a reason they still haven't shut us down. We have had also visits from the Police who have come and inspected our facilities in several ocassions. Don't you think that if we were "basically here to help crime groups" one of them would have shut us down by now?
Ninth: If anyone out there has been subject to fraud with a package that has been sent to our address and would like to get it back, please feel free to contact us to arrange the return. Our contact information is (305)477-7094 and (305)477-7095. We have a lot of honest and sincere clients that have worked with us for many years, but like everywhere there's also a percentage of bad people who is willing to harm your business as well as ours.
Tenth: Lastly, I would like to offer everyone here our most sincere apology for all the problems encountered with the shipments to our address, sadly we have no control of the packages being shipped to us. But I will assure you once again that even though we're not responsible for the actions of the people who use our service, we are a serious business and we're here to help YOU and your business too. Please, contact us if you would like any further information.
The SKL Express LLC Team
All you can do is blacklist the address from future sales. Unfortunately, this scam will continue because the forwarders just set up new addresses and websites once they get too much attention. In fact, by the time you read this they will have probably moved again.... different website... different address.
I just simply do not ship orders to freight forwarders without talking directly to the credit card holder directly. It's just not worth the risk. You can blame the forwarder - but its just plain laziness on the part of the merchant. I have been burned too many times now to bother with these orders.
After you have seen a few, they are easy to spot.
All are orders around $75-$150 and shipping to the same address 2630 Northwest 112th Avenue, Doral FL 33172.
Luckily we botched the address and the post office is returning to sender the package that we sent before realizing the fraud pattern.
The SKL Express LLC Team" why did the company responder not identify him or herself. And at the end of their message they offer a phone number for you to call: (305)477-7094 and (305)477-7095-- So why then did they use the phone number (305)406-2673 when they placed their order on my website?? This phone number is out of service, try it! But as others have pointed out: they themselves refuse to take credit cards for the freight charges to be sure they get their pay but they eagerly allow the same people to use a credit card for the part of the payment that comes to the merchant. Pretty obvious why. They KNOW they are dealing in large quantities of stolen cards. Look at the posts here. They just keep coming and coming.