As Annette says, you need a great follow up system. Do you have the full system where it has the CRM and also the IDX search? I will say, my own buyers prefer that to receiving the MLS listings from me. They like to be able to go in and play and see what they can find. It's a pretty slick system as it updates, I believe, every hour from MLS.
Annette, do you have an email drip campaign that you recommend? I've been looking for one for my Tiger Leads.... more
I haven't dealt with ING, but I know a site where agents post issues on shortsales that may be helpful. The link below will take you directly to the ING portion of the group. If you can't find it there, you can just call into ING customer service and let them know what you need.
Best of luck.... more