As Annette said - keep the emotions out of it. This is a business transaction. If the agent starts down the path of you providing this property to the buyers (and also her friends) in perfect condition, I would take her off to the side (in person and away from everyone else) and remind her that she held another agents' offer at bay while working on her clients' offer, possibly misrepresented a worse offer and never disclosed the true nature of her relationship with the buyers - and tell her if she wants to pursue any further, you will. That would scare the heck out of me !
I see your pain, it is easy to fix it.
Your agent has duty to you not the buyer, unless he/she is representing seller/buyer (regardless) your selling agent owes duty to you. and your final word it is for "sale as is condition" if they do not like it, too bad move to the next buyer. There are a lot of buyers in the market today and you shouldn't go thru this nightmare.
In Ca The contract says the 5 day walk through is to assure the property is in the same condition.
This is not the time to renegotiate or ask for repairs. Makes you think twice about who you hire when it comes time to sell your home.
Harold Sharpe - Broker
So Cal Homes
California Department of Real Estate Broker License # 01312992
"Basically at walk thru you are making sure the home is in the same condition it was when you went into contract meaning the appliances, fixtures "
You have indicated these buyers have demonstrated predatory tendencies throughout the process. Please be aware, BUYERS are obligated to keep asking and asking for more until the seller says NO!
After all, no one want to leave money on the table. If a vacant home reveals issues of material value. that changes the situation. Material value are those things that are NOT cosmetic.
It is very important to keep the emotions to a minimum. Let all communications occur through the professionals who are executing their duties but are prepared to provide counsel when a red light appears. You however, need to provide the red.
Note: if the buyers furniture is on the moving truck...you may be in a better position than you think. Let your professional be your guide.
By the way, I have NEVER seen a 'perfect condition' home.
For example, I had a sale where the kids went nuts once the house was empty and rode skateboards all of the house causing the floors and walls to be in substantially different condition than when the buyer made the offer - they even had a skateboard sticking through the wall about 5 feet off the floor. The buyer (legitimately) requested it be corrected and it was. On another transaction, the newly EX-wife drove her motorcycle through a wall - obviously it had to be corrected so the Seller provided a repair allowance ($$) at closing for the new owners to correct it to their own satisfaction.
As for small picture-hook holes - no,,,,, as others have said, this is normal wear and tear. However, If the NUMBER of holes is huge and the buyers didn't realize it when they saw your hundreds of pictures hanging, then they are just stupid and if their agent (who sounds like (s)he is working both sides - a huge mistake you will likely never do again) didn't point that out to them when they wre making their offer, shame on him/her.
Not to worry, if it's all normal wear and tear, you don;t have to do anything. If they have removed their contingencies, it would be foolish of them to walk away. That said, you do want a smooth and on-time closing so you might have to kiss a little butt to make them happy.
Good luck !
Palm Desert and Newport Beach CA
Large holes (say, dime-sized or larger) should be spackled, and sanded. But normal holes from hanging photographs are to be expected.