We recently had one person complaining here on Trulia about something that he thought
the agent did wrong.
Quickly, he found out that the agent did everything the right way, and apologized to the agent.
The question was later removed.
The complaint was about loosing a bid on a house (although unfortunate, but not due to any agent's wrong doing).
If you describe your situation without specific names/areas, maybe we'll be able to help you better.
Hope this helps,
Beachfront Realty, Inc.
You can always file a complaint with the MLS or the Department of Real Estate, but it should be pretty egregious to go that route
Depending on the situation you may also want to seek legal council.
If you've had a bad experience, document all of your issues, and go in and talk to her, and explain calmly and carefully what happened, and what you think should be done about it. It's always helpful if you're calm...yelling rarely accomplishes much, and if you can provide what you'd consider to be a good solution.
If you can't find any satisfaction with the managing broker, then the governing body over that realtor is the next place to go.
unethical or illegal.... It just really depends on your particular situation and most importantly on your
contracts or agreements, signed or otherwise, preferably signed, it looks like you are selling property in Los Angeles and therefore you should have had a sit down with that particular Realtor and a signed agreement with his or her brokerage, which should have spilled out in detailed all the terms, and
hopefully the Realtor also discussed and explained what he will or will not do as far as his and his Brokerage's services are concerned....
So make sure you look at the signed listing agreement and see how it fits into your impression of the Realtor..... and then remember your listing agreement should be with the real estate brokerage company and NOT with the Agent/Realtor him or herself, so that if and when you are dissatisfied with
that particular Realtor, the Brokerage Company can and will assign you another Agent from the office
to service you and you can state what it is that you would like to be included or excluded in their services....
So careful, figure first out what the agreement states and what terms you agreed to in th
Good Luck to you
Edith YourRealtor4Life! Working always in the very BEST interest of her clients! Buyers and Sellers and relocating buyers alike....
Your Chicago / Northern Illinois and North Shore Connection providing all clients with the very BEST
services, detail oriented, pleasant to work with, and honest when pricing a home for sale, or showing you a home to buy, once you make an offer Edith will provide you with the best Comps to make a
reasonable and competitive offer
- If laws are being broken, the California Department of Real Estate should be contacted and they could be prosecuted or lose their license after an investigation.
- If the Realtor is breaking rules in the National Association of Realtors "Code of Ethics" then you could contact the local board of Realtors, who will deal with the violations. This could result in the Realtor getting sanctions such as suspension from Multiple Listing Services, to membership in the local, state and National Association of Realtors which would make doing business for that x-Realtor pretty difficult.
- If it is just a bad Realtor your best bet would be to contact the agents office. If they are a member of a national brand you could contact that national office of that brand and they could possible lose their place in that company. This is inconvenient for an agent, but certainly not devastating. But this route could get you personally the most immediate assistance. If you are in the middle of a transaction the company cand and should intervene with a manager attempting to correct the problem.
Start with the Realtors office and escalate from there. You have to decide if you want to get a problem fixed or if you want to punish the agent. But definately take action to either correct the problem or have the agent called out for bad service somehow.
This just points out the need to carefully select your agent and know who you are getting involved with. Personal referrals are one of the best ways to find a good agent who will really look out for your best interests. Best of Luck!