As for QSC, that is simply additional training or education that a broker has completed in order to earn that designation. There are certain requirements which each designation demands in order to qualify to receive the designation itself. You will see many Realtors operating under a multitude of designations. Some of the most common are GRI, ABR, CRS and CRE.
I should point out that even though a Realtor has acquired those designations, it does not guarantee he/she is superior to one who does not have those designations.
I hope this answers your question.
It basically means they have taken a class, and passed a test, in how to provide quality service to their customers, clients, and community.
The company that provides the course also surveys the customers of its trainees, to rate the quality of the trainee's perfomance.
The theory behind the company's designation product is that consumers want assurances of agent competence as a compettion to the traditional rating of how many houses an agetn sold and how much money did those sales represent.
Link to that company is below, a glossary for other designations is in the bottom web reference.
QSC is a 3rd party company that surveys all clients of a broker, and posts the results online with full access to the public along with any other comments. The broker has no access to their scores other than a copy of the results.
It's just a way of showing that you're holding yourself accountable.
To check out my credentials go to http://www.qualityservice.org put in my name June Lizotte and state of Oregon
Providing 'REAL' Service
Prudential Northwest Properties
6400 SE Lake Rd., Suite 200
Portland, OR 97222
QSC Platinum Award http://www.qualityservice.org
Have a great day!
"The Real Estate Doctor"