It's difficult to give you advice for your friend without having more information.
I'd suggest he and his wife sit down with the Broker of record and discuss their concerns. If they are having a problem with that particular agent, I am sure the Broker would assign a new agent.
If you friends just arbitrarily decided they want to relist with another agent, then they may have to make the best of it, and remain where they are until the listing period expires. If they can show that they aren't getting the maketing they expected, or somethimg else has gone awry, that's another story. They still should, in my opinion. still try and work it out..
The agent and company has already spent time and money............I can understand they want to have the full listing period to get the job done, and get the house sold.
If your friends have a legittimate problem, and they can't work it out, then their only recourse is to seek out a real estate attorney, but that's really going a bit far. Is it really worth it, unoless something terrible occurred.
I can't imagine an office holding a seller hostage if they are really that dissatisfied.
More than that, I can't say without knowing all the particulars.
I imagine a local Real Estate Broker may answer this for you, however here is a link to the New Jersey Real Estate Commission. They are there to help consumers and can answer your questions and concerns and advise you of the process you seek as well as help you to place a complaint should one be needed.
I hope this is helpful and wish you the best!
Did your agent provide you with a list of services you could expect when you listed your property with him/her? If so, our recommendation is to review this information relative to what has actually been done by the agent and their company and present any short comings to the "broker".....not the agent or manager.
If you were not provided with this information, generate a list of normal services that one would expect during a listing and present any deficiencies here as a basis for your request to withdraw your listing. (number of showings, internet presence, print advertising, agent communication, agent feedback from showings, open houses, professionalism, etc.)
Using this as a basis for your complaint may get you the results you are seeking.
The Eckler Team
David, tell your friend that if his desire to cancel his listing is because he has been lured or approached by another agent while listed with the current agent - that could cause a whole lot of problems - for the interloper - (the new agent).