I think it is a very good suggestion to voice your concern with your agent and request that she asks agents to keep the appointments or alert you with a change or cancellation. I also suggest to my sellers that they can be home and carry on and when they see the buyers arriving, leave. That way, you are as inconvenienced by a no-show or late arrival. Incidentally, however you manage it, good to leave the home so that the buyer can take their time seeing it. I find that when the seller is present, buyers tend to feel uncomfortable and rush through.
You mention that you have a lockbox on your home, which is great - because ease of access is important.
Good luck selling your home!
Unwavering Commitment to Service
As agents, we are on the fence 99% of the time.. our clients drive the business. I usually try to get my people to see the homes they asked about out of courtesy to the homeowner and the listing agent.
The other side of the coin is that it is the responsibility of the Realtor to call someone ad let them know why you are late or not coming at all, But, as I have found in this business that about 85% of Realtors out there do not handle their business as professional as they should, do not call or answer requests for feedback on properties they have shown to potential clients.
I am one of the very few that will call the agent / listing office / or homeowner if I am going to be crazy late or my clients decide not to see the property. I also respond to feedback requests.
So, it is probably not your realtors fault, What you can do is make sure you Realtor is following up with people that do not show for appointments and your feelings be known.
Yes, your situation is fairly common. And usually the decision not to view your property is made by the potential buyers, not the agents. What happens is that the buyers and the agent head out with a list of 5 or 10 houses to see. (Hopefully more like 5!). But then it takes longer than the agent had anticipated. Instead of spending 10 minutes at each house, the buyers spend 30-45 minutes. So, after 4 or 5 hours, they feel like they've put in a whole day. If your house is 6th or 7th on the list, at best they'll show up hours late. At worst, they don't show up at all.
Also, sometimes what'll happen is that the buyers may be looking at several types of homes. Let's say colonials, ramblers, and Capes. But they see a couple of colonials, and aren't overwhelmed. So they tell their agent: "Hey, take us to see some Capes." So you might get bumped to the end of the list, or off of it.
Up to this point, it's the buyers who are at fault. But the agent should be calling ahead to let sellers know if the schedule's changed, or if they're no longer on it. Some do. Most don't. And, really, there isn't too much your agent can do to improve the communication from the buyer's agents.
One other thing that can cause lots of agents simply not showing up is: Poor curb appeal of your home. If you notice a real pattern of agents just not showing up at all, what might be happening is that the agent drives up with the buyers. The buyers take a look at your home from the agent's car, and then say, "Ummm. No. I don't think we'll bother looking at this one. Let's go on to the next house." Or, sometimes, it's not the poor curb appeal of YOUR home, but rather of surrounding homes.
It's a bit time-consuming, but keep an eye out from about 10 minutes before a scheduled appointment. See if a car drives up, slows down, maybe even stops for a few moments, then drives off. (I did that on a condo I was selling, and saw a disappointing number of such "drive-bys.")
And one idea: Offer some small bonus or drawing. Agents do this for brokers' opens. Offer perhaps a $25 gas card to 1 agent and 1 buyer every week or every two weeks. (It doesn't have to be the agent representing that buyer.) You just have a bowl on your kitchen counter. The agents toss in their cards. The buyers just fill out a slip of paper and toss it in. That might be enough to get people to keep their appointments. But--and this is important, too--it shouldn't be so high that it attracts unqualified buyers.
Hope that helps.
Today we have three showings scheduled. 10 am, 11am, 12 noon. It is Sunday morning. Raining, three kids. We rush out of bed early to make them, clean, not eat so the house doesnt smell like cooking... and then sit here like plastic people until they arrive. Well, it's after 11 and no one is here. It's incredibly rude.
We have instructed the agency to text or call us regarding cancellations etc.. there is NO reason.. again.. a text is FAST.. to let the buyer know! Stop blaming the buyers.. the professionals on this house stand to gain approximately 60k in commissions. They need to work for it
What you could do is, 1. address the Agent and disclose your issues, or get a new agent. Even if you signed a binding contract with the agent, he/she should disclose there obligations toward you, the client, and I'm sure showing up hours late to showings is not in there.
All the best,
EXIT REALTY SEARCH
So sorry to hear about your discontent. Unfortuantley in today's market we Realtors often find ourselves with buyers who are enamored by the location and pics only to pull up to a location and say "we are longer interested". We are then faced with getting the buyers to understand that they must keep the appointment out of sheer respect for the seller's time an effort, which is often difficult.
Arriving "several hours late", in my view, is just poor planning on the part of the agent as it is our obligation to move things along in an effort to keep appointment as is often indicative of a new/part time agent who has yet to understand the business.
Unfortunately, "curbing this hehavior" is most difficult as one never knows when/if a buyer will become most motivated. Having said that, if your price point is above $500k, then I would ask that only buyer "preapprved" buyers in that price range view the prrioerty and require the listing agent to assure same.
Love and Peace,
Francesca Patrizio, ePro, SRES
I know it is hard to have your home on the market, it disruptive to your schedule and most agents know that and don't want to make things hard. Most likely either the buyer did not want to see the home or they ran very late. Either way, if it is me, I do call the sellers and let them know.
I would suggest, when the agent calls to set something up, you let them know that you are rearranging your schedule to accommodate them and if things change if they could please give you a call it would be appreciated. I know that when seller's let me know that they have adjusted their schedule, they are the first ones I call if things change.
Good luck selling your home.
The only way to curb this type of behavior is to put a note in the showing instructions that if the agent will be late to the appointment to call. Of course if they are so rude as to be late and not know to call anyway, you might not get them to call just because you ask!
I am not sure how they can show without an appointment....
Normally the office takes the info, and confirms the showing with the Seller (you!) and then confirms it with the showing agent.... if the showing agent cannot make it it is easier to call the office back or the listing agent to say they cannot make it that day and then the office or you listing agent would let you know.....
If you on the other hand take all the direct calls from showing agents, they may just feel awkward to call the
seller back to let them know that they are not coming.... when I have to call the sellers directly, I always make
sure to let them know if I am running late with my buyers or cannot make it at all.... Not sure ..... you should really not have problems, although all of us occasionally forget something, and when really busy with
buyer clients, sometimes a call slips through, should not happen, but once in a while it could be forgiven, but if it happens a lot to you, then you should discuss with your Realtor and find a different way of arranging showings and confirming them.
Keller Williams Realty - Atlantic Shore
or are you selling your home BY Owner....
If you are listed with a Real Estate Company, then you must have discussed with your agent the rules of how showings are arranged, confirmed with the showing agents and with you and there should not be a problem.
If an agent for any reason runs late, they should call the listing office/listing agent, whatever the rules are and
either ask for permission to still show at a later time, and if they cannot make it because of their clients or
because they were delayed at other showings, then also the showing agents should call the listing office, or agent to let them know and who then in turn would let you know.
things happen, but there should be professional courtesy and behavior that keeps all parties involved and if times change a confirmation has to be received before showing up....
If you can let us know what your showing arrangement with your listing office/ Listing agent is... we may be more helpful...
good Luck to you
YourChicago and Northern Illinois Expert
I would curb it, by not hiring those agents to do business with. There are so may professional and excellent Realtors available, there's no need to work with a poor one. I suggest you interview with one of the larger brokerages who have a reputation to maintain.
Denise Gueterman Weichert Realtors 142 Main Street Chester, NJ 07930
908-303-2472 Mobile 908-879-7010 Office email@example.com EMAIL
Guess when you interview agents locate true professionals have them understand issue. Won't be 1st call I have received by a client stating the same.
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