A factual discussion with both agent and broker is critical to get to the bottom of this situation. If your are not happy with the agent and feel the relationship is not salvagable I suggest you ask the broker to assign the listing to another agent in the agency. Or if you are not comfortable or trust is totally lost it is time to move on.
The agent works for you and is obligated to obey and respect your wishes. She/he can advise you but it is your decision to accept this advise or not. Selling a house can be difficult but should not be a test of wills. Your agent is there to facilitate the process not work against you. Your requests of the agent must be followed or the agent is not representing you in a professional or ethical manner. Good luck with the sale and purchase of a new home.
As Realtors, we are in the service business and as such, our top priority is to take care of you, our clients and customers. While few professions should ever be 24 hour jobs - residential Real Estate can be very close. To be good in our job, it must look like we work 24 hours a day as this business moves on it's schedule, not ours. So when a client requests/needs our help or assistance - it's not doing you a favor to help - it's doing our job. It sounds like your current agent is very busy and thinks that she is doing you a big favor being your agent. I think you should do her a big favor and free up some of her time so that she is not so pushed. The requests that you are making of your agent are nothing more than what any client would expect and should expect and these tasks should be completed in a timely and professional manner - based on your schedule, not theirs.
Beware of the realtors who pull out the "dog and pony show" and demand that you read their reviews! Also, ask them if they have a vacation planned anytime soon!!! Very important!! My realtor listed me and went on vacations 7 days the listing went up. I went unseen for almost 2 weeks. She blamed it on me?????? She is a piece of work.... I have been playing the " anything you say game" and waiting for the day of termination. SOON!!
Certified Short Sale Agent
Keller Williams Realty
One Atlantic Ave.
Ocean City, NJ 08226
I am not opposed to working with new agents especially if they are "Go Getters". Unfortunately there are too many amatures in the business and you never want to trust your fate to an amature. Good luck
Never talk to another one
There are resources to buy direct from a seller
Secure an attorney with family connections with a track record - but only after tracking bar records in the state
A day doesn't go by when a Realtor is not arrested, arraigned, indicted, tried or sentenced for criminal conspiracy, negligence or nonfeasance
Run a string search on news.google.com if you don't believe me
Assuming your facts are correct you need a new broker.
I am so sorry to hear of your bad experience with an imcompetent realtor. There is a code of ethics that we abide. Please look at the following link you will find a violation to end your existing contract without being penalized. I am truly sorry about your situation. http://www.realtor.org/mempolweb.nsf/pages/code
EXIT BAYSHORE REALTY
Regarding your short sale offer, unless the short sale has been pre-approved by the lender (most are not) you need to relax. It's likely to take many weeks if not months before you get a response and statistically speaking the response will likely be no. Most Sellers don't meet the requirements of a short sale, don't have a clue what is involved or what they need to do and unfortunately neither do the vast majority of agents. Most short sales require considerable patience on the part of the buyer and you may always cancel your offer. If you must sell your home in order to buy another, then perhaps you may wish to reconsider making bids on homes right now.
The advise some other agents have offered regarding speaking directly to the Broker in Charge at the office where your Realtor works is sound. At this point I don't think it makes sense for you to work with this Realtor regardless of what's said, but their Broker in Charge needs to be made aware of your problems.
The next step will be finding a Realtor you can work with and who will do a good job, below is a link to an article I've written and posted here on Trulia that you might be interested in on how to find a great Realtor.
I think you should contact your agent's broker and request a meeting to discuss the issues with them. The broke needs to know what their agents are doing and not doing. When you meet with the broker explain your concerns and see if they can be resolved. If they cannot be resolved to your satisfaction then start interviewing new agents. Most Realtor's take their business very serious. Find one in your area. Good luck.
Cindy Schlee, Realtor
Grand Rapids, MI
We find that when agents have personal interests in a community they can resist customer wishes. What does this mean? Does she have multiple listings in the area? Dropping the price could cause hard feelings between she and her other customers. Does she own property in the community? Owners of property don't like seeing sale prices drop below an acceptable level.
The bottom line here is there could be more to this than someone just not doing their job. Personal motivation can cause people to do strange things. Our recommendation is to have a serious heart-to-heart with her and ask her whats going on.....as the seller, you have the right for answers....demand them face to face!
Absolutely nobody should settle for less than excellent service from a chosen provider. There are too many exceptional agents that truly work for the best interest of their clients that would welcome the opportunity to assist you to success.
Delivering bad service is a choice, however, there are those providers who may not know the meaning of good service. As always, sellers and buyers beware when hiring an agent to represent you and one the largest assets you may own. Success takes hard work and can be 24/7. Interview agents to ensure you are truly hiring the right agent, and above all, one that is competent and professional. Good luck to you!
If you are asking whether or not the situation appears out of line, that depends on the expectation you gave to your agent and how she said she was going to work for you. BUT... you signed a Listing Agreement and in that Contract your agent / BROKER agreed to represent you. Read the Contract and contact the managing BROKER, as they are the only one who can allow you to cancel the Listing Agreement.
To be general as to the duties of an agent, they are to walk in your shoes, act as if they are you (legally and ethically). If the relationship isn't a fit it needs to be communicated and adjusted.
I wish you much success in resolving this quickly so that you achieve your goal.
Have an Amazing Day!
The folks who are pointing out that there are two sides to every story are correct. It's unlikely, but there may be reasonable explanations for all of those issues you've raised.
However, there needs to be a bond of trust between a client and his/her Realtor. That clearly doesn't exist, and I'm skeptical that it could be established with a sit-down with the agent or her broker. (If you feel differently, then by all means have a heart-to-heart conversation with the agent and her broker.)
Even if (and I doubt this is the case) you're largely responsible for the miscommunication and delays, clearly the arrangement isn't working.
Find someone you can work with and trust.
Hope that helps.
I know that I will not begin investing money until I have a signed listing agreement with my clients. From there, I actually don't like to go "live" until I have all the photos and virtual tour completed and uploaded. This takes time because we plan the photographer, wait for them to develop and fine tune the photos, approve the photos or have them retake them if not up to par.... and then put them in the right order and uploaded to our draft on the MLS. That takes close to 5 Business Days.
So... from what you are telling me in your question, it is fully the fault of your agent. That may be completely true. It is definitely 100% possible. However, this is a relationship business. And, as in all relationships, it takes two. My question is: How have you contributed to this situation? How are you communicating? If you are not communicating clearly, concisely, and upfront proactively, then the issue may in fact be how you are engaging with your Realtor. We are an extraordinary bunch: from experts in the field, to psychologists, to marketing and branding specialists, to confidants that know: someone is expecting a baby before her own family does; someone is contemplating divorce and looking at their options; someone is coming into money; someone is losing their job; someone is downsizing for the last time and preparing for the end of their life, etc. Like I said, we are an extraordinary bunch. However... we are not mind readers.
There is a reason you hired your Realtor. If you are going to fire her, then do so. I would hope that you would reimburse her her out of pocket expenses. No Realtor can be your Realtor without your permission. Thus, you hired her for services rendered. Pay up and move on. Or speak up and resolve it.
Best of luck to you.
so this short sale the owner lost job, and it sounds as though the owner may have fallen behind in payments. Not really sure what the case is.
Remember when house hunting you must be able to walk from offers or deals. For whatever reason. Just keep looking. The first and second one may or may not happen. par for the course. Did you write a contingency in your offer based upon the sale of your house. Or maybe you prefer not to do that?
Your listing agent may not show up for showings since most likely a buyer broker would. unless you have shopper. so how did you sign your listing agreement. Did you allow your broker to work a dual agency or maybe your broker does not want to practice dual agency as her policy.
Open houses are tough. You can sit and not see alot of people. That is one way to market of a plethora of ways to sell.
As far as the short sale goes we happened to find a house we loved back in November and it was a short sale due to owner losing his job and the house was only 4 years old. We bid on the home based on her recommendation for bid, accepted right away and the "due date" per contract is 4/30. Other agent contacted ours to say all the papers had been filed, BPO done, etc and that they expected an answer within the next week.
We have been trying to get the house sold since November, we have done everything asked of us, showing it when necessary and never saying no to a showing request. She has never been in our house for a showing, I don't know if this is standard. But when I sent her an email 2 days ago asking about why the price change did not happen I got no response.
Real estate can be a very emotional experience. In some respects she is looking at this objectively and giving you an opinion such as you want to drop the price of your house. Why. You are freaking out. Is that a reason to drop your price? When your broker says she does not feel the need to drop the price. Are you saying your experience, education, knowledge of the market and knowledge of market data is superior to your broker?
Your broker wants to sell your house just as much as you do and be paid. Yet do you want to change this into a distress sale? If you do then convey that to your broker that the price just does not matter. Drop the price until you sell it. Since you are saying that price is what drives your market.
So this property you made a bid on. You said you will get word on this SHORT sale sometime this week. this week. Fast enough for you. maybe the bank will respond that fast. maybe not since you are asking the bank to take a loss and why should they. How much are you asking the bank to lose? I suppose the more you ask them to lose the longer they will sit and think. Did you offer list price? did the listing broker create the short sale or why is this property a short sale? Are you buying from a flipper or a long time home owner? Or one that bought beyond their means say from 2005-2008 or so?
First of all, great job knowing what to ask of your realtor and quickly figuring out the problems!
Second of all, did you read your listing agreement to see how you can terminate the contract.
Check that document out, talk to your realtor during a personal meeting in her office, and if she does not "get" your points, speak to her broker. If the broker does not help you (to your satisfaction) either,
change the brokerage but make sure to interview a few realtors - and request their marketing plans - very specific ones as to what they will do and when (virtual tours, UTube videos on the house/community, staging, and other extensive marketing)...
Best of luck,
Beachfront Realty, Inc.
CDPE - Certified Distressed Property Expert
I'm really sorry that you've had to go through this and it's a bit embarrassing as a Realtor to hear someone is giving our profession a bad reputation. There are just so many missteps your Realtor has done in your small paragraph alone and I would love to help reverse this nightmare and get you back on track.
When I take a listing I have a very systematic approach to everything and there are many systems in place ranging from listing paperwork to showing requests and feedback which makes everything easier for everyone - it's a little more work up front but it really pays off in the end.
Please call or email me and we can get the ball rolling immediately - I've got a quick 3-step process:
1: Come up with a time to meet in person at your home. I would then like you to tour me through your home as you would a Buyer. Tell me things you've updated, fun neighborhood stories, fun building stories, etc.
2: I go back home and do research on pricing to show you what is selling and at what prices homes are selling in your immediate building and neighborhood.
3: Get your home listed and hit the ground running.
I'm running into a meeting starting at 12 but will be available via email.
3101 N. Greenview Avenue, Chicago, IL 60657
309-269-3499 CELL | 773-305-0480 FAX
As far as feedback goes, I get my answers directly from the buyer because I usually show my listings in person, if I can - depending on when the buyer wants to see it and my schedule, that way I have feedback to give to my sellers. She hasn't reduced the price yet? RIDICULOUS!
And just think Banks tried to get law makers to allow them to buy and own real estate companies in the State of Illinois that did not pass.
You have been extremely patient with this agent, and it has not been working for you.
Make a list of what you've told her to do that hasn't yet been done, call her today and tell her that they need to get done, today. End of story.
IF they are not done by tomorrow, then call her and tell her that she is, indeed, fired. You have a contract with the brokerage, however, so after you have fired her, you need to call the manager and ask for another agent to be assigned to you. If they refuse, then ask to be released from the listing and go find another agent.
All the best,