Good points made by my fellow realtors. Follow-up is essential to your sale at highest and best price. My suggestions are to: reward and encourage good behavior: provide a bottled water and cookie to realtors and prospective buyers, make your house memorable, instruct your agent to select for multiple
requests for feedback and to follow up with a phone call.
Of course, sellers with the "intelligent house" by Time Warner Cable watch the buyers go through their house. I have heard of sellers taping buyers and realtors while the showing occurs- not sure if this is legal or ethical. I have had sellers hide around their house and eavesdrop on the buyer's conversation with me.
It would be much easier if everyone would just take the high road and provide timely feedback. We would not have this angst. By the way, let me know which house is yours, so I am sure to provide feedback right away.
Wishing you a happy sale,
First, I am a beleiver it helps a seller understand why or why not a prospective buyer liked the house ro did not like the house. The old saying that a second set of eyes are better than one applies to this. The more people that look at a house and provide good qulaity feedback the better psotioned it makes the seller to adjust ro make modifications to the house in order to get it sold. Putting down nice house but cleint did not like it does not help. I try to get as informative as possible and tell a seller what they liked about the house and what they did not like about the house and why they are not interested in the house (if that is the case). if my buyer is interested in the house my feedback will usually be that they ahve strong interest in the house and is on a short list of homes they are consdiering right now...Hope to have a descsion in X time.
I find it to be common courtsey when showing to provide the feedback...it allows the lsitign agetn and the seller to anaylze the data and make adjustmetns accordingly based on it.
I alwyas ask for feedback on my showings and will send out up to four reminder emails over three days and follow up with a few phone calls to get some feedback...But still I generally get it on about 70% of my shoiwngs but provide it on 100% of the homes I show. My hope is that what comes around goes around and that by providing it on one end i will get ti reciporcated on the other.
Coldwell Banker United
I have, though, run out to show without taking cards. I still want to seller to know that I showed up for my appointment and will leave a note on a slip of paper, or even the mls sheet.
As far as leaving feedback goes, it continues to blow my mind that some agents don't take the minute it takes to send the seller feedback. Again, this is a simple common courtesy. Agents need to act like professionals! I don't care how many houses one has shown in a day - it is part of the job! I suspect that the agents that don't bother to leave feedback get just as irritated when other agents don't send feedback on their listings! If a seller has taken the time to prepare their home for showing and has left the home for an agent to come by, convenient or not, the agent should say "thank you" to the seller by providing feedback!
Managing broker should pound this simple step into their agents brains. It's a matter of common courtesy.
Realtor, Denver, CO
As for feedback, I try to leave feedback as often as possible. If for some reason I forget, a simple follow up phone call or email from the listing agent is all it takes.
If you're in an area where there are electronic lockboxes, your agent can see who has been in the house by accessing a lockbox report. It's a far better way of keeping track who has been through the house than relying on business cards. Not to mention, it doesn't kill as many trees.
As for feedback ... as the seller, you know your house pretty well, right? In theory, your agent knows your home pretty well also, correct? Feedback can be useful if there was something that didn't show quite right; having said that, in the past I've received feedback about the number of bedrooms, about the layout, about the neighbor ... all things my seller has zero control over. Which makes that feedback all but useless.
If someone sends me an automated feedback request, I'll usually ignore it. If they pick up the phone to call or send me a personalized e-mail, I'll usually respond. Depends on the situation.
Sellers should explain to their agents what they want, aside from what agents explain to sellers what they will typically do to list and show their houses. Both parties set expectations of the other before houses are put on the open market, right?
It's a two-way street.
As mentioned, it is unprofessional for a buyer's agent to not provide feedback to a listing agent. This is a two-way street as well. I simply call, text, or email an agent if I don't receive timely feedback. Many agents thank me for the simple reminder...not a big deal.
Unfortunately, being polite is a broad statement these days and left up to interpretation.
I'm not aware of any "worthless," agents in the field; however, I'm very aware of ignorance.
Don't forget, the seller is the one who is actually PAYING your commission so you ought to take that into consideration you worthless cheap agents who cannot be bothered to leave a card letting the seller know you were there.
My business cards are expensive- every 1,000 costs me $75.00 to be printed on special cardboard paper, and all that jazz. Plus, I do not ever imagine I will get business from leaving behind a card in a home I have shown. I only leave one if asked by the listing agent, and that is even rare. If showing 100 homes per week, the cards can go very, very fast.
And on to the feedback portion of things...
It is very hard for me to determine what house an agent is talking about when they call me for feedback 3 days after a showing, especially if I have shown 9 or 10 similar homes. The only way I can provide good honest feedback is if the agent emails me, with a photo of the home in the email.... then and only than do things become memorable.
Today, the agent showing your home will be receiving an email containing a multiple quesion form requesting feedback that could be specific to your house targeting the important issues for which buyer or agent evaluation could prove vital.
In many cases, the agent will receive a telephone call from the listing agent requesting feedback.
Still other situations suggest the agent will apply time management skills and get the feedback while in the car headed for the next location. The feedback will be avaialbable when requested for all five, six, seven or more home that may have been visited that day.
Using the methods of 1985 will have an agent repeating the same task multiple times in 2013. Who wants to do that?
An electronic trail of every agent accessing the home is available via the Supra (electronic lockbox) system. Your agent will be recieving feedback, IF REQUESTED, and will share it with you. If, however, your agent is not a REALTOR (r) many of these systems may not be available.
Then, it has been my experience. some home sellers will actually use that list and attempt to call the agent to get the identify or attempt to contact the potential buyer. This breach of professional protocol is avoided entirely by allowing all feedback to be directed to and through the professional you hired.
Now would be a good time to have a chat with your agent and discuss the feedback mechanism in place,,,if in fact, one exists.
I try to leave a business card every time I show a home. Sometimes on occasion, I may forget or I may run out of cards. I also always provide feedback. If I cannot remember the house, I will at least say that I cannot remember it. When I get a minute, I am going to go back and check our rules.
It is a courtesy to the homeowner. If they make their homes accessible to us, with all the vulnerability that entails, and leave the home for an hour or two to privacy for the buyers, the least we can do is leave our cards to show who was there and to prove that we actually did show the home. Any agent can make an appointment and fail to show.
If you have doubts, however, you can call the showing service. They know who made the appointments. And if there are disputes, the lock boxes will prove who was or wasn't there.
Best of Luck,
I always give feedback because I believe it is essential to help the home owner know how their offering may have been received by potential buyers. When you give specific feedback it helps them know what resonates with folks and what does not. I have, however, had home owners get very angry with me for giving them candid feedback. For example, a small townhome I once showed had 8 fully decorated Christmas trees in the 1600 square feet of space in the place. You can imagine how difficult it was to show the house in the best manner when you are busy trying not to bump into precious ornaments. The homeowners were not happy when I pointed this out to them. They told me never to show their townhouse again. LOL! (By the way, it was almost two weeks past Christmas!) You just never know how folks will take to the feedback. It may be that Realtors are just not willing to put up with the abuse we sometimes receive for trying to give constructive feedback.
Another scenario that sometimes happens is that you are working with a couple who only have 3 days to find a home because they are relocating. You might show them 14 houses in one day, three days in a row. By the time you are finished running your marathon, if you haven't kept good notes, you are likely not to remember the details of each showing. (I try to take notes on my I-phone at each showing so that I can keep up with the details.)
I hope this helps you to consider the other side. I know that, as a listing agent, I have had to track down the agents who have shown my listings at times to get real time feedback. It can be annoying but I try to give them some grace.
Blessings upon you...
I do not leave a card unless the showing instructions specifically request it. Leaving a card without the request of the Listing Agent makes me feel like I am going behind the Listing Agent's back and trying to solicit their client so I will not do it unless specifically requested. Regarding feedback, most of us do try to keep up on the feedback but sometimes we have shown so many places or we get so busy it gets by us. Your Listing Agent can set up Centralized Showing instructions for up to 4 requests. Usually by that time, knowing the feedback is a priority to you, your Listing Agent will contact the showing agent to see if they can give feedback. Some folks do not care about the feedback because, depending on your home, a lot of feedback may be redundant (driveway too steep; yard too small...) so the feedback doesn't really do much for you because these are things you already know.
Hope this gives you a bit more insight. There is usually a good reason someone does not follow through.
Our problems are much deeper than business cards and feed back.....Have you taken a close look at what is posted on the MLS? no photos, cats drinking out of the toilet, misinformation, incomplete information, realtor description of property that make pig sty appear to be a castle.
Shouldn't someone be checking on this, and if so, who should it be? This unprofessional approach makes all of us look bad....
Sorry but you struck a nerve with this one.....
A busy Realtor can show 30+ properties to 7 different buyers in a 2 or 3 day period. If there are a couple offers and that come out of that effort as well as management of transactions in process, the courtesy of providing feedback can and probably should become a lower priority. A couple reminder emails, or if it is very important, a call from the listing agent usually will get the desired feedback. I remind our Seller clients that the showing agent works for the buyer and the feedback provided may very well be the beginning of negotiation.
With almost all showings done via electronic scheduling in the Greater Charlotte NC/SC area, listing agents and sellers can have instant access to a full record of every agent who showed the property, along with their contact information, either online or by email. To some extent, this makes leaving a business card a formality. If you appreciate an answer, please give thumbs up. For the most helpful answer, please say thanks with a best answer click.
It is sometimes challenging to leave feedback when showing multiple properties. Now that we have mobile apps, it is much easier. We can leave feedback while it is still fresh in our minds.
Most drivers will cut you off; because they own the road.
Most people will walk past you, without making eye contact; so they don't have to speak to you.
Most people don't send "Thank You" notes.
Most people say; "No Problem" instead of "You're Welsome"
Most people think that an $8 pizza is "as good as it gets"