The Realtor Code of Ethics OBLIGATES us to honor our commitment to our CLIENTS (the buyer is the client of this agent) and that commitment is one of undivided loyalty, obedience, honesty, accountability and confidentiality. We also have an obligation of honesty & fairness to all parties but make no mistake about it, the buyer's agent is to represent the buyer and to try to get the buyer the best possible price and terms and to OBEY all legal directives of the Buyer. We absolutely DO NOT treat all parties equally; to do so would be a direct violation of the Code of Ethics.
You don't know what the Buyer may be directing their agent to do but one thing might be to be brutally honest in their opinion of your home and it's value. The buyer agent will bring all of their knowledge and experience to bear on behalf of their buyer/client. If the buyer's agent has an issue with the house or with the appraisal it is their DUTY to communicate that. You may not like it but put yourself in the buyers shoes for a minute - wouldn't you want your agent to do the same for you? Ask yourself this question and see if this alleged "insult' was really just an honest opinion about condition, the neighborhood and/or value.
I hope this gives you some additional choices of what to think about this alleged "slight". Don't think the worst. My advice would be to work with and communicate thru your own agent. Let them do their job and represent your interests. They will counter any objections with facts or find a way to eliminate them and try to move forward, in good faith, to consummate a deal.
Good luck! Write back and let this forum know how you made out.
Not unethical, but it seems downright bad practice. If you set a tone for the transaction that is adversarial, there is little hope of gaining any good will for your client. Sounds to me like your agent has bad people skills. There isn't any benefit that I can see in taking this tact.
It is important to keep in mind the desired outcome at all times in negotiations. Buyer's want lowest price, Seller's want highest. If you have an appraisal that is high, keep it. The buyer's agent can find another property for his client if the offer is not accepted. Personally, in this market, I don't care how high an appraisal comes in as it will not change what my clients are going to pay. It's not like it's the only property for sale. As a listing agent an appraisal that is high is a plus for the seller in getting higher offers approved for financing.
As an agent on either side of a deal, I prefer to let the nuances of the negotiations be expressed to the clients in a "bottom line, matter-of-fact" way and as simply as possible. "The buyer's agent thinks the appraisal is too high" is one way to say that. It is important to remain emotionally detached from the situation to have the clearest thinking and logic.
This should not of happened. We should treat all parties in a transaction equal.
This agent seems to have stuck her/his foot in her mouth.
Agents like this give us good agents a bad name.
Generally speaking, we can talk about property - but not about people.
Follow your instincts -if you feel that the agent crossed a line, then do call her manager/broker to discuss. You may be doing her a favor really.
Good luck to you - keep your focus on selling your home, price it correctly and your buyer will come right along.
Unwavering Commitment to Service
No it is not a normal practice -depending on what those remarks were- it may be an ethical issue. Just ask your agent to handle the matter professionally and stick to the facts. Perhaps the buyer's agent is making assumptions which are unwarranted and unnecessary
Best of luck- sorry you are having difficulty.
Warren P. Wilcox, Realtor
Classic Texas Properties
(512) 923-8161 / 609-8517
If you caught wind of it through that Agent's own mistake, feel free to put that Agent in check! That's just business 101 and we are all accountable for our actions, don't you agree?
As Agents, we do have a fiduciary duty to treat all parties fairly in a transaction, while keeping our clients' best interest in mind first and foremost.
If you feel it is a case scenario of ethics being broken, advise with your Broker on recourse.
If you feel it is simply "unprofessional", then have yours as you desire.
My personal encouragement? Don't let anyone bring you down a level. Sometimes it hard to stay on higher ground, but your efforts will likely pay off elsewhere.
Sorry, on the behalf of REALTORS.
No, it is not normal. While it may not cross any ethical boundaries, it is poor business practice. It is the fiduciary duty of a buyer's agent to represent the best interest of their client - upsetting the seller is not in the buyer's best interest. While it is perfectly reasonable to comment on the condition of the property as part of the negotiating process or to take issue with the adjustments made or the comparables used in an appraisal there is no excuse for the sort of negativity that you describe.
I am sorry that you have had this experience. Best of luck with the situation.
That being said, when I work with a buyer, I am not looking to "sell" a house, but to work in partnership with the buyer to find a home that fits his/her needs. If the house or neighborhood doesn't fit the buyer's needs, it is time to move on. Best of luck on your offer.
Joy Downing, Realtor(R), Barton Harris Realty, Austin Texas 78748
Sorry to hear that, it is hard to say anything, if you have a problem you shoul talk with the buyers agent broker, that may help.