Home Selling in 19153>Question Details

Christine Mc…, Real Estate Pro in 33914

If a realtor leaves your home unlocked twice, what can you do? i will be out of state until Settlement & not feeling comforatble now.

Asked by Christine McNamee, 33914 Thu Mar 15, 2012

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13
Assuming there is no problem locking your door, if the person leaving the door unlocked is NOT your own agent, tell your agent that you expect him/her to assume the responsibility to verify the door is locked after someone is scheduled to be there. If it's your agent leaving the door unlocked, call his/her broker and say the same thing.
3 votes Thank Flag Link Thu Mar 15, 2012
If you are close to settlement, perhaps it is time to get the lockbox off your home. If access is stills needed then special care should be taken to be sure the door is secure after visits. Either way, a talk with your agent is in order.

Settlement...ahhh, the word we all love to hear! Congrats on your sale!

Best,
Jeanne Feenick
Unwavering Commitment to Service,, Unsurpassed Results
0 votes Thank Flag Link Fri Mar 16, 2012
The agent leaving your door open is responsible for locking up! As previously mentioned, make sure that yoour lock and key work properly. Place a note near the door or ask your Realtor to do so to "PLEASE LOCK ALLL DOORS"! in addition, make sure that whoever has the showing instructions for the Realtors emphasize to lock your door. Your Realtor should also contact the agents ho left the door unlocked to let them know that they did so,

Good Luck!

Frank Dolski MBA, ABR, e-PRO
Associate Broker
CARTUS & SIRVA Certified Relocation Specialist
Previews Luxury Home Specialist
Coldwell Banker Hearthside Realtors
215-803-3237 (mobile)
215-794-1070 x-103
f.dolski@cbhearthside.com
http://www.FrankDolski.Com
Web Reference: http://www.FrankDolski.com
0 votes Thank Flag Link Fri Mar 16, 2012
I had the same thing happen on one of my personal properties last year, and the agent also walked off with my key and then lied about having the key. When I contacted the agent, she made it clear she was too busy to be concerned with such matters. I filed an ethics complaint against her and the ethics board accepted the complaint and assigned it for a full hearing. My guess is the agent won't be so lax in explaning her actions to the hearing panel.

I strongly disagree with assigning responsibility to YOUR agent as YOUR agent (presumably) didn't act incompetently. Each agent should be responsible for their own actions. That's like making you responsible for your neighbors actions...it just doesn't fly.

Contact the offending agent's real estate board or state association and ask about filing a formal complaint. This is the only way to help incompetent agents pay a price for their actions.
0 votes Thank Flag Link Thu Mar 15, 2012
It is the listing agent.
Flag Fri Mar 16, 2012
Sharon is giving you the best advice. If you know who the agent is, you can bar him/her from showing your house without your realtor being present.
0 votes Thank Flag Link Thu Mar 15, 2012
That's a very frustrating situation. The answers already provided are the best, your listing agent can likely check the home after each showing while you are gone. They also could be present for showings and that's a good idea, however in a tough market you don't want to risk losing showings because schedules for two agents and a buyer can't be synchronized very easily. Maybe a trusted neighbor could be asked to walkover and check your home each night, or your listing agent could call your neighbor each time there is a showing and ask if they would walk around the outside and check the doors. Hope this is all helpful.
0 votes Thank Flag Link Thu Mar 15, 2012
Best answer given by Sharon -
0 votes Thank Flag Link Thu Mar 15, 2012
Ouch! Twice by the same agent?

Real estate 101 impresses the importance of securing peoples property as one of the highest priorities in home sales. Anyone other than the listing agent, I would consider issuing a "cannot show" order to the call center or listing office. In the event this is happening with your listing agent bearing the responsibility, it may be time for a conversation with their broker to explore some problem solving options....simply stated, as an absentee seller, you can't afford to remain commited to individuals that are not responsible.

Good luck,

Bill
0 votes Thank Flag Link Thu Mar 15, 2012
I would call your agent and request that they be there for all showings. This should also be stipulated in the showing instructions.
0 votes Thank Flag Link Thu Mar 15, 2012
Go to the broker and request that someone more responsible show the house.

Regards,
Alan Openshaw
Cornerstone Lending Inc
Southampton Pa 18966
215 953 0800
cell 267 992 7276
VOTED BEST IN BUCKS 2010
NMLS ID 143960
0 votes Thank Flag Link Thu Mar 15, 2012
Hi
You can demand that the list agent be present for all showings, that shifts the burden to your representative directly.

This will limit the amount of showings to some degree but your home will be secure.

Ana Barlow
Coldwell Banker Preferred, Philadelphia
anabarlow@gmail.com
0 votes Thank Flag Link Thu Mar 15, 2012
Ana, it is the listing agent.
Flag Fri Mar 16, 2012
Ana, it is the listing agent.
Flag Fri Mar 16, 2012
it was the listing agent, that is the problem
Flag Thu Mar 15, 2012
Hello -

Is this your Listing Agent leaving the house unlocked? If not, then you need to have a conversation with your Listing Agent, they should be able to find out who is leaving your home unlocked, and be able to nip that in the bud.

You need to arrange for your Listing Agent to check on your house for you, to make sure the house is locked up.

If your Listing Agent is leaving the home unlocked, then you need to have a conversation with the broker as they are ultimately responsible.

I wish you the best of luck in your home sale, and hope that Settlement comes soon.

Tamara Stoebe, REALTOR, GRI, e-PRO, CHS, QSC
DRE License #01827461
Prudential Troth REALTORS
1801 W. Ave. K
Lancaster, CA 93534
Cell: (661) 466-6849
Fax: (661) 422-3006
E-mail: Tamara@TamaraStoebe.com
Website: http://www.TamaraStoebe.com
0 votes Thank Flag Link Thu Mar 15, 2012
Sharon said it best below. Can't think of anything to add. Perfect way to handle it. Good luck!
0 votes Thank Flag Link Thu Mar 15, 2012
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