Who showed the house
What brokerage holds their license
Personal email address
Personal phone number
Date lockbox was opened
Time Lockbox was opened.
If I was the listing agent for your property, I would have called the last agent to show and then, barring a great explanation - like they are in the hospital with a medical emergency - I would call the broker holding the salesperson's license and ask why I should not contact the licensing complaint board.
I agree, that doors to ocassionaly get left unlocked, But to leave sliding glass doors open and the front door unlocked is difficult to excuse. I personally always test the front door to confirm it is secure before I walk away after a showing. 99% of the agents do likewise.
To avoid this in the future, have your agent ONLY allow showings when he or she is present, that way you KNOW FOR A FACT that your home is being locked up and will be secure.
Without exception everyone who responds will understand the distress of this experience . Your home is not a public play ground or amusement center!
This is a real possiblilty when we rely on others to maintain the same level of professionalism to which we hold ourselves. The creates an expectation that others will be as conscieneince.
As others have pointed out, other agents will show the property without the listing agent being present.For instance, if an agent has attended one of my home presentations, I DO allow them to show the second time without my presense since they are familiar with the homes attributes.
Too often, when the agents assitant is asked. "have the doors been locked?" the assistant is unaware the spouse took a second look at the back yard and deck. Or the baby was crying or the agent was consumed with the phone call regarding the next destination. There are reasons, but hardly any are acceptable. The door was left unlocked. Now, who did it?
Get the facts first.
Then, you can decide which of the following actions to take.
1. Showing can only be scheduled and accomidated with listing agent present.
2. Showing can only be done AFTER listing agent is callled. (this allows the listing agent to personally reinforce security concerns.
3. Post a note to verify all doors and window locked, HVAC set to xxdegrees and all lights Off/On.
4. Listing agent arrives after showing to verify.
5. Ban guilty agent/broker from showing property in future.
6. Replace agent if the facts support such action.
Best of success,
Annette Lawrence, Broker/Associate
Remax Realtec Group
Plam Harbor, FL
The agent who left your house unsecured has seriously breached their professional duties and obligations, and should be held responsible.